I’m Gunay Rahimli, a customer service professional with hands-on experience supporting fintechs and airlines. I’ve resolved account access issues, guided users through transactions and verification steps, and handled inquiries about banking services and features in fast-paced environments. I thrive on clear, timely communication and helping clients feel confident in every interaction. I’m highly adaptable, detail-oriented, and enjoy solving problems as part of collaborative teams. My background spans call center and back-office roles, and I’m always eager to learn more to improve service quality and client satisfaction.

Gunay Rahimli

I’m Gunay Rahimli, a customer service professional with hands-on experience supporting fintechs and airlines. I’ve resolved account access issues, guided users through transactions and verification steps, and handled inquiries about banking services and features in fast-paced environments. I thrive on clear, timely communication and helping clients feel confident in every interaction. I’m highly adaptable, detail-oriented, and enjoy solving problems as part of collaborative teams. My background spans call center and back-office roles, and I’m always eager to learn more to improve service quality and client satisfaction.

Available to hire

I’m Gunay Rahimli, a customer service professional with hands-on experience supporting fintechs and airlines. I’ve resolved account access issues, guided users through transactions and verification steps, and handled inquiries about banking services and features in fast-paced environments. I thrive on clear, timely communication and helping clients feel confident in every interaction.

I’m highly adaptable, detail-oriented, and enjoy solving problems as part of collaborative teams. My background spans call center and back-office roles, and I’m always eager to learn more to improve service quality and client satisfaction.

See more

Language

Azerbaijani
Fluent
Turkish
Fluent
English
Fluent
Russian
Intermediate

Work Experience

Customer Service Specialist at Guava Pay
March 1, 2025 - March 1, 2025
Provided in-office customer support for Guava Pay, a digital financial services company. Resolved issues related to account access, transactions, and verification. Answered general inquiries regarding the company's banking services and features.
Back Office Support Agent at Positive Call Center
September 1, 2024 - September 1, 2024
Handled incoming calls for Turkish Airlines customers. Assisted with flight ticket purchases, changes, and cancellations. Answered general inquiries and resolved customer issues efficiently.
Contact Center Agent
June 1, 2024 - June 1, 2024
Answered general inquiries and resolved customer issues efficiently.

Education

Bachelor's in Food Engineering at Azerbaijan State Oil and Industry University
January 1, 2020 - January 1, 2024
Master's in Project Management at WSB University
January 1, 2025 - January 1, 2027

Qualifications

Bachelor's Degree in Food Engineering
January 1, 2020 - January 1, 2024
Master's Degree in Project Management
January 1, 2025 - January 1, 2027

Industry Experience

Financial Services, Professional Services, Software & Internet, Media & Entertainment, Other