Gursimran Singh

Supported scheduling, shift coverage, and training documentation to keep operations running smoothly across peak periods. Onboarded and trained 10+ team members on policies, safety procedures, food preparation, and QSC standards. Coached staff on customer service, POS, and kitchen operations, improving team efficiency and reducing errors by 15%.

Monitored CCTV and floor activity to deter theft, harassment, and safety risks; responded to incidents and escalated when required. Coordinated daily operations: staff scheduling, task delegation, shift handovers, and workflow alignment with library services. Documented incidents and prepared concise reports; collaborated with management and security teams on corrective actions and safety improvements.

Handled cash operations, sales transactions, customer service, and daily store opening/closing procedures. Supported merchandising, stock control, and floor readiness to improve sell-through and customer experience. Coordinated with team members on shift tasks and front-of-house coverage for continuous service.