Tone of Voice in Customer Service - Understanding with Unbabel

Understanding with Unbabel is a knowledge web series that explores language, customer experience and artificial intelligence.
I worked on 10 episodes for this web series, with my role being focused mostly in the Direction and Animation.

Language and tone of voice can have a huge influence on customer satisfaction and brand loyalty, Unbabel analysed hundreds of written customer support messages to understand the best way to write to your customers.
In this episode, you’ll find some useful tips on how to strike the right tone of voice and keep your customers happy!

Concept: Unbabel
Illustration, Animation, Direction : Gustavo Carreiro, Favo Studio
Audio: Carlos Geraldes

#animation #collage #explainer #explainervideo #illustration #webseries #2danimation