Gustavo Gomes

Managed client relationships and maintained CRM records; supported residential and commercial transactions end-to-end. Analysed market conditions and property values to help set pricing and support client decision-making.

Managed multiple concurrent SaaS projects, including effort and delivery estimates, requirements gathering, and functional specification with process modelling in Bizagi and draw.io. Configured forms, fields, business rules, permissions, workflows, notifications, reports, and integrations in a no-code platform. Defined and executed functional test scenarios and validated fixes in test environments; reproduced issues with the technical team, logged bugs, and tracked resolution. Supported go-live, client validation, and ongoing support, proposing enhancements based on emerging needs. Used SQL, APIs, and Postman to validate data and integration behavior; adapted solution logic using VB.NET and basic C# with AI-assisted troubleshooting. Delivered client demonstrations and individual/group training and produced user manuals; contributed to company marketing activities.

Prospected for new business and met clients to identify collaboration opportunities in IT and engineering projects. Participated in consultant recruitment, managed client relationships, and aligned consultant profiles with project needs; used Teams and LinkedIn for meetings, prospecting, and candidate sourcing.