Gvidas

Ensured content integrity for one of Europe’s largest fashion resale platforms — a global marketplace operating across 20+ countries with over 100 million registered users — reviewing 2800+ listings daily with an accuracy rate consistently above 98%. Identified emerging patterns in user behavior and policy violations, submitting data-backed recommendations that contributed to a measurable reduction in repeat infractions. Collaborated cross-functionally with product and operations teams to improve content categorization, SEO tagging, and listing quality, directly improving platform search performance. Managed escalated customer service cases with professionalism and empathy, resolving complex disputes efficiently while protecting platform trust and user satisfaction.

Developed and executed end-to-end marketing strategies delivering measurable growth in brand awareness, audience reach, and social media engagement. Produced conversion-focused copy for advertising campaigns, social content, and landing pages, applying principles of consumer psychology to drive audience action. Conducted competitive market research and trend analysis, delivering strategic insights to founding leadership to inform product positioning and go-to-market decisions.