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I'm a multilingual professional with over 7 years of experience in customer support, team leadership, and education, having worked with global organizations such as Apple, Netflix, and WhatsApp (Teleperformance Greece). I excel at coordinating projects, coaching teams, and driving KPI improvements in fast-paced environments. I thrive on managing people, refining processes, and fostering learning and performance. Fluent in Turkish and English, with Greek skills, I enjoy collaborating across quality, and operations to deliver outstanding customer experiences.…I'm a multilingual professional with over 7 years of experience in customer support, team leadership, and education, having worked with global organizations such as Apple, Netflix, and WhatsApp (Teleperformance Greece). I excel at coordinating projects, coaching teams, and driving KPI improvements in fast-paced environments. I thrive on managing people, refining processes, and fostering learning and performance. Fluent in Turkish and English, with Greek skills, I enjoy collaborating across quality, and operations to deliver outstanding customer experiences.

Gizem Tamac

Project Manager, Content Producer, Video Editor, +4

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I'm a multilingual professional with over 7 years of experience in customer support, team leadership, and education, having worked with global organizations such as Apple, Netflix, and WhatsApp (Teleperformance Greece). I excel at coordinating projects, coaching teams, and driving KPI improvements in fast-paced environments. I thrive on managing people, refining processes, and fostering learning and performance. Fluent in Turkish and English, with Greek skills, I enjoy collaborating across quality, and operations to deliver outstanding customer experiences.…I'm a multilingual professional with over 7 years of experience in customer support, team leadership, and education, having worked with global organizations such as Apple, Netflix, and WhatsApp (Teleperformance Greece). I excel at coordinating projects, coaching teams, and driving KPI improvements in fast-paced environments. I thrive on managing people, refining processes, and fostering learning and performance. Fluent in Turkish and English, with Greek skills, I enjoy collaborating across quality, and operations to deliver outstanding customer experiences.

Available to hire

I’m a multilingual professional with over 7 years of experience in customer support, team leadership, and education, having worked with global organizations such as Apple, Netflix, and WhatsApp (Teleperformance Greece). I excel at coordinating projects, coaching teams, and driving KPI improvements in fast-paced environments.

I thrive on managing people, refining processes, and fostering learning and performance. Fluent in Turkish and English, with Greek skills, I enjoy collaborating across quality, and operations to deliver outstanding customer experiences.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Turkish

Fluent

English

Advanced

Greek, Modern

Advanced

Italian

Beginner

Work Experience

Team Leader – WhatsApp Project at Teleperformance Greece

February 1, 2022 - Present

Managed operations across three departments, ensured SLA compliance and optimal utilization. Supervised 15+ agents, led daily stand-ups and weekly performance meetings. Conducted coaching and root cause analysis sessions to improve KPIs. Collaborated with WhatsApp Engineering and Quality teams to resolve escalations and maintain service excellence.

Customer Support Representative – Apple & Netflix Projects at Teleperformance Greece

August 1, 2017 - February 1, 2022

Provided Tier 2 support for Apple iOS/Mac customers, troubleshooting device, software, and shipping issues. Delivered chat and call-based assistance for Netflix, ensuring high satisfaction and issue resolution. Supported process improvements and quality standards in collaboration with engineering teams.

English Teacher & Tutor at Various Schools

January 1, 2013 - December 31, 2016

Designed and delivered English language lessons, customized to students’ levels and learning goals. Developed educational materials and provided one-on-one tutoring sessions.