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Hello, I’m Muhammad Nurhafidz Bin Haron, a Singaporean AV/VC engineer with extensive experience in field service, onsite support, and technical training across corporate, financial, academic, and events environments. I enjoy solving complex AV/VC issues, ensuring smooth town halls and conferences, and documenting processes to empower teams and clients. I’m passionate about keeping up with the latest AV/VC technologies, firmware updates, and service operations. I’m seeking a visionary organization where I can contribute hands-on expertise, collaborate with colleagues, and grow professionally while delivering value-added, reliable service.…Hello, I’m Muhammad Nurhafidz Bin Haron, a Singaporean AV/VC engineer with extensive experience in field service, onsite support, and technical training across corporate, financial, academic, and events environments. I enjoy solving complex AV/VC issues, ensuring smooth town halls and conferences, and documenting processes to empower teams and clients. I’m passionate about keeping up with the latest AV/VC technologies, firmware updates, and service operations. I’m seeking a visionary organization where I can contribute hands-on expertise, collaborate with colleagues, and grow professionally while delivering value-added, reliable service.

Muhammad Nurhafidz Bin Haron

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Hello, I’m Muhammad Nurhafidz Bin Haron, a Singaporean AV/VC engineer with extensive experience in field service, onsite support, and technical training across corporate, financial, academic, and events environments. I enjoy solving complex AV/VC issues, ensuring smooth town halls and conferences, and documenting processes to empower teams and clients. I’m passionate about keeping up with the latest AV/VC technologies, firmware updates, and service operations. I’m seeking a visionary organization where I can contribute hands-on expertise, collaborate with colleagues, and grow professionally while delivering value-added, reliable service.…Hello, I’m Muhammad Nurhafidz Bin Haron, a Singaporean AV/VC engineer with extensive experience in field service, onsite support, and technical training across corporate, financial, academic, and events environments. I enjoy solving complex AV/VC issues, ensuring smooth town halls and conferences, and documenting processes to empower teams and clients. I’m passionate about keeping up with the latest AV/VC technologies, firmware updates, and service operations. I’m seeking a visionary organization where I can contribute hands-on expertise, collaborate with colleagues, and grow professionally while delivering value-added, reliable service.

Available to hire

Hello, I’m Muhammad Nurhafidz Bin Haron, a Singaporean AV/VC engineer with extensive experience in field service, onsite support, and technical training across corporate, financial, academic, and events environments. I enjoy solving complex AV/VC issues, ensuring smooth town halls and conferences, and documenting processes to empower teams and clients.

I’m passionate about keeping up with the latest AV/VC technologies, firmware updates, and service operations. I’m seeking a visionary organization where I can contribute hands-on expertise, collaborate with colleagues, and grow professionally while delivering value-added, reliable service.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Malay

Fluent

Work Experience

Customer Support Engineer at ESCO Pte Ltd

September 1, 2024 - October 28, 2025

Handle customer inquiries via phone, email, and ticketing (ZOHO); provide technical and non-technical support for AV equipment usage, troubleshooting, and maintenance; manage after-sales service calls, schedule preventive maintenance, oversee spare parts inventory, and coordinate RMA/repair with vendors. Maintain service documentation and ensure timely issue resolution.

Service Engineer at ESCO Pte Ltd

September 30, 2024 - September 30, 2024

Field service & maintenance for AV/VC systems including preventive maintenance, calibration, and customer management; coordinate RMA/repair with vendors; prepare service reports and contribute to service documentation; provide hands-on training when requested; escalation management as needed.

Onsite Support Engineer for AVVC at ESCO Pte Ltd

March 31, 2023 - March 31, 2023

Provide onsite and remote support to clients, ensuring minimal downtime and high system availability for AV/VC in meeting rooms and event spaces; troubleshoot faults and collaborate with HQ for L3 issues; perform calibration and preventive maintenance; assist with event setup and user guidance.

AV /VC Tech/Engineer at AV ONE ENGINEERING Pte Ltd

October 1, 2021 - October 1, 2021

Assist AV Manager with daily operations and decision-making; troubleshoot/diagnose and resolve AV equipment faults in classrooms and event spaces; perform firmware updates; install new equipment; coordinate with vendors for complex issues; assist users with workspace AV needs.

AV Technician (FM) / DBS Academy at AV ONE ENGINEERING Pte Ltd

October 1, 2017 - October 1, 2017

Set up and maintain DBS Academy training rooms; coordinate VC sessions for trainings and events; collect feedback and adoption data; manage spare lamps and equipment inventory; liaise with regional onsite teams for VC sessions.

VC Concierge at AV ONE ENGINEERING Pte Ltd

July 1, 2018 - July 1, 2018

Assist DBS staff and HR/CST on AV-related issues; create joining instructions and coordinate troubleshooting with DBS reps; provide regional on-site support for VC sessions and events.

AVVC (Technical Officer/Workplace Coordinator) at Jones Lang Laselle Property Management Pte Ltd

October 1, 2019 - October 1, 2019

Lead a team of AVVC technicians (7) and a concierge across DBS offices; manage monthly operation KPIs; coordinate VC installations with Project Managers; oversee AVVC equipment inventory and post-installation trainings; troubleshoot Level 2/3 issues and coordinate with vendors.

Guitar / Ukelele / Music Instructor at 2U Music School

March 1, 2016 - March 1, 2016

Teach guitar and ukulele; helped students achieve ABRSM Grade 8 with distinctions; featured in Mothers Magazine; managed up to 31 students weekly.

AV Technician/Stage Crew at MVC Productions Pte Ltd

September 1, 2015 - September 1, 2015

Set up and supported Maybank’s Annual Dinner & Dance (2015); contributed to 151 business conferences across Singapore in 2015; provided AV support for various events.