Haisel Chase

Handled high-volume inbound call support (about 75 calls per day) with consistently low disruption, meeting training benchmarks and performing strongly once scheduled for higher-demand shifts. Maintained professionalism and customer focus to help resolve concerns efficiently, including periods when customers were less patient.

Led an infant classroom workflow (4–6 babies, legal max 6) and improved daily routines such as naptime from about 1 hour to roughly 15 minutes. Followed parent-guided feeding and diaper schedules, documented children’s progress, and communicated updates with parents. Maintained a clean, organized, health-and-safety-focused environment and collaborated with staff calmly during emergencies (CPR/First Aid certified). Provided overflow support to other teachers when needed and earned a merit-based raise after two months.

Created and adhered to a precise self-directed daily schedule for household management and cleaning tasks to reduce stress for customers. Took on additional responsibilities such as dog walking and meal preparation, and used personal time to plan fun, engaging activities for children. Maintained strong customer retention and worked reliably with minimal supervision.