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I am a customer service professional with over two years' experience, handling phone calls and emails daily. I log every customer complaint in Salesforce and follow up until resolution. I understand the importance of getting pricing, quantity, and details right the first time, since mistakes cost money. I can process orders, update price lists, check inventory, and compile reports. I am comfortable with Microsoft Excel at an intermediate level. I work well under pressure, handling 40+ inquiries daily while staying calm and professional. I multi-task without sacrificing accuracy. I am based in Kenya and can work remotely.…I am a customer service professional with over two years' experience, handling phone calls and emails daily. I log every customer complaint in Salesforce and follow up until resolution. I understand the importance of getting pricing, quantity, and details right the first time, since mistakes cost money. I can process orders, update price lists, check inventory, and compile reports. I am comfortable with Microsoft Excel at an intermediate level. I work well under pressure, handling 40+ inquiries daily while staying calm and professional. I multi-task without sacrificing accuracy. I am based in Kenya and can work remotely.

Hannington Omollo

Copywriter, Content Creator, Content Designer, +6

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I am a customer service professional with over two years' experience, handling phone calls and emails daily. I log every customer complaint in Salesforce and follow up until resolution. I understand the importance of getting pricing, quantity, and details right the first time, since mistakes cost money. I can process orders, update price lists, check inventory, and compile reports. I am comfortable with Microsoft Excel at an intermediate level. I work well under pressure, handling 40+ inquiries daily while staying calm and professional. I multi-task without sacrificing accuracy. I am based in Kenya and can work remotely.…I am a customer service professional with over two years' experience, handling phone calls and emails daily. I log every customer complaint in Salesforce and follow up until resolution. I understand the importance of getting pricing, quantity, and details right the first time, since mistakes cost money. I can process orders, update price lists, check inventory, and compile reports. I am comfortable with Microsoft Excel at an intermediate level. I work well under pressure, handling 40+ inquiries daily while staying calm and professional. I multi-task without sacrificing accuracy. I am based in Kenya and can work remotely.

Available to hire

I am a customer service professional with over two years’ experience, handling phone calls and emails daily. I log every customer complaint in Salesforce and follow up until resolution. I understand the importance of getting pricing, quantity, and details right the first time, since mistakes cost money. I can process orders, update price lists, check inventory, and compile reports. I am comfortable with Microsoft Excel at an intermediate level.

I work well under pressure, handling 40+ inquiries daily while staying calm and professional. I multi-task without sacrificing accuracy. I am based in Kenya and can work remotely.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Work Experience

Remote Call Centre Representative at AIA Atlanta

February 1, 2025 - January 1, 2026

Resolved 40+ daily customer inquiries across phone, email, and chat channels, maintaining a 90% satisfaction rate. Documented and tracked 300+ customer cases in Salesforce, ensuring accurate follow-up and timely resolution. Identified recurring service gaps and recommended process improvements that enhanced operational efficiency. Collaborated with cross-functional teams to escalate and resolve technical issues, contributing to a 15% reduction in resolution time. Demonstrated active listening and de-escalation techniques to address customer concerns professionally and empathetically.

Customer Direct Service Representative at Cardone Enterprises Inc

March 1, 2024 - January 1, 2025

Managed 20+ daily interactions, resolving issues related to orders, returns, and product guidance with a focus on first-contact resolution. Reduced average handle time by 20% through optimized troubleshooting workflows and proactive solution suggestions. Mentored 2 new remote hires on company protocols, CRM systems, and communication best practices, improving team onboarding efficiency. Escalated complex issues to appropriate teams while maintaining ownership of customer follow-up in accordance with company procedures. Maintained consistent schedule adherence in a fully remote environment with no supervisory reminders over a 10-month period.