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Hello! I’m a community engagement and social media professional who loves creating welcoming, engaging online spaces. I’ve built and managed large online communities, planned youth-focused events and workshops, and grown participation across platforms like TikTok, LinkedIn and Instagram. I thrive on relationship building, audience engagement and collaborating with remote teams to deliver impactful programs. I enjoy shaping meaningful user experiences, coordinating workflows and events, and communicating clearly with clients, communities and stakeholders. I’m comfortable working independently or as part of a remote team, using tools such as Slack, Zoom, Trello, Canva and Google Workspace to support communication, collaboration, content creation and day-to-day operations.…Hello! I’m a community engagement and social media professional who loves creating welcoming, engaging online spaces. I’ve built and managed large online communities, planned youth-focused events and workshops, and grown participation across platforms like TikTok, LinkedIn and Instagram. I thrive on relationship building, audience engagement and collaborating with remote teams to deliver impactful programs. I enjoy shaping meaningful user experiences, coordinating workflows and events, and communicating clearly with clients, communities and stakeholders. I’m comfortable working independently or as part of a remote team, using tools such as Slack, Zoom, Trello, Canva and Google Workspace to support communication, collaboration, content creation and day-to-day operations.

Harira Diallo

Community Manager, Social Media Manager, Content Strategist

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Hello! I’m a community engagement and social media professional who loves creating welcoming, engaging online spaces. I’ve built and managed large online communities, planned youth-focused events and workshops, and grown participation across platforms like TikTok, LinkedIn and Instagram. I thrive on relationship building, audience engagement and collaborating with remote teams to deliver impactful programs. I enjoy shaping meaningful user experiences, coordinating workflows and events, and communicating clearly with clients, communities and stakeholders. I’m comfortable working independently or as part of a remote team, using tools such as Slack, Zoom, Trello, Canva and Google Workspace to support communication, collaboration, content creation and day-to-day operations.…Hello! I’m a community engagement and social media professional who loves creating welcoming, engaging online spaces. I’ve built and managed large online communities, planned youth-focused events and workshops, and grown participation across platforms like TikTok, LinkedIn and Instagram. I thrive on relationship building, audience engagement and collaborating with remote teams to deliver impactful programs. I enjoy shaping meaningful user experiences, coordinating workflows and events, and communicating clearly with clients, communities and stakeholders. I’m comfortable working independently or as part of a remote team, using tools such as Slack, Zoom, Trello, Canva and Google Workspace to support communication, collaboration, content creation and day-to-day operations.

Available to hire

Hello! I’m a community engagement and social media professional who loves creating welcoming, engaging online spaces. I’ve built and managed large online communities, planned youth-focused events and workshops, and grown participation across platforms like TikTok, LinkedIn and Instagram. I thrive on relationship building, audience engagement and collaborating with remote teams to deliver impactful programs.

I enjoy shaping meaningful user experiences, coordinating workflows and events, and communicating clearly with clients, communities and stakeholders. I’m comfortable working independently or as part of a remote team, using tools such as Slack, Zoom, Trello, Canva and Google Workspace to support communication, collaboration, content creation and day-to-day operations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Advanced

Work Experience

Community Engagement Executive at Image Insights

August 1, 2021 - July 1, 2025

Managed a global online community of 30,000+ members across 111 countries, driving engagement and participation. Planned and delivered workshops, webinars and online events for Gen Z and Millennial audiences. Managed social media across TikTok, LinkedIn and Instagram, supporting engagement and audience growth. Developed engagement initiatives to improve community activity and digital interaction. Supported client success teams with insights, reporting and presentation creation. Improved internal briefing and workflow processes for smoother campaign delivery. Worked remotely using Slack, Zoom, Trello and Google Workspace. Represented the organisation at events and client-facing community sessions.

Student Liaison Officer at London South East Colleges (Cross Campus)

August 1, 2019 - July 1, 2021

Led student engagement activities across multiple campuses, improving participation in enrichment programmes and student-led initiatives. Built and maintained relationships with students, college staff and external partners including the National Union of Students (NUS). Delivered Equality, Diversity and Inclusion (EDI) initiatives through student campaigns, workshops and engagement projects. Coordinated and delivered events, workshops and enrichment programmes across the academic year. Managed student feedback, complaints and resolution processes, ensuring issues were addressed effectively and professionally. Contributed to the development and implementation of learner engagement strategies to improve student experience and participation. Produced and reviewed student feedback reports to support decision-making and service improvement. Ensured compliance with Students’ Union policies and governance standards across daily operations.

Customer Service Team Leader at Bromley School-Wear

February 1, 2019 - August 31, 2020

Delivered high levels of customer service by advising parents on school uniforms through accurate measurements and personalised recommendations. Managed day-to-day store operations including in-store sales, online orders, stock preparation and collection or delivery arrangements. Consistently worked toward sales targets and supported overall business performance during busy seasonal periods. Coordinated on-site uniform sales with schools, representing the business professionally and ensuring a smooth customer experience outside of the retail environment. Handled customer inquiries and resolved escalated complaints efficiently, maintaining positive relationships and customer satisfaction. Delegated team responsibilities and organised staff schedules to support daily operations and maintain an organised working environment. Built strong relationships with suppliers, customers and team members to support effective communication and business operations. Trained and supported new staff memb