Harjot Singh

Delivered frontline customer service to high-value customers; resolved disruption inquiries daily via phone, email, and chat; ensured safety and security of individuals at the airport and protected assets and upheld safety protocols; provided assistance to passengers with disabilities and other special requests; collaborated with Team Leaders, gate agents, flight crews, and ground services to ensure smooth operations.

Managed a fast-paced retail store with a team of 10 employees, supervising inventory and store operations; improved data-analysis capabilities by leveraging SQL to support campaign planning and decision-making; led meetings, maintained records, and reported progress; collaborated with internal and external stakeholders to review key documentation and deliver quality outputs; implemented customer service training concepts and policies.

Led marketing analysis using data insights; leveraged Braze and Acoustics for marketing analytics; supported trade shows and events, developed lead generation strategies; managed social media accounts to grow follower base; coordinated online marketing campaigns across social media, email, and PPC; collaborated with sales teams to develop lead generation strategies.