Head of Design and Video Editor at Blade Labs

Led creative direction collaborating with teammates to conceptualize ideas, define objectives, and craft engaging storytelling and visuals. Managed the entire video production process from planning to post-production ensuring timely delivery and high quality. Spearheaded the full visual identity and brand development for Zero H, including logo design, color palette, typography, and comprehensive brand guidelines. Designed on-brand visuals for product launches, social media campaigns, investor materials, and partner decks, ensuring consistent design language across all channels. Led the visual communications strategy driving user engagement and brand awareness across digital platforms. Oversaw social media visual assets and contributed to content planning for LinkedIn, X, and Instagram.

Bilingual Technical Support Representative at Binance

Provided technical support to users including handling crypto deposits, addresses, tags/memos, and Binance Earn products. Assisted with Binance Card issues and transaction verification via blockchain. Managed cases classification, escalations, and customer needs assessment offering solutions or alternatives. Ensured timely handling of large volumes of inbound chats and tickets. Utilized troubleshooting skills dependent on issue complexity and met KPIs that monitored empathy and product knowledge. Worked with platforms such as Google Workspace, CRM, Zendesk.

Bilingual Technical Support Representative at Paypal - Venmo (Financial Service)

Provided information and educated users about the product. Managed crypto deposits including networks, deposit addresses, tags/memos. Supported Binance Earn products such as savings, staking, DeFi, fiat, and spot wallet. Handled NFT deposit, withdrawal, buying, and selling. Managed Binance Card related issues including cashback, declined transactions, fraud, refunds, and ordering cards. Checked transactions in the blockchain and processed buying crypto with fiat through KYC and account functions. Identified customers' needs, clarified information, researched issues, and provided solutions or alternatives. Escalated users to relevant teams and classified cases according to internal procedures.