I am a customer-focused professional with more than 10 years of experience in customer service, social media management, and retail operations. I consistently drive results by delivering 95%+ customer issue resolution, executing end-to-end social media campaigns that boosted engagement by 40%, and supporting sales growth through POS management and team collaboration. I thrive in fast-paced, multicultural environments and maintain a customer-first mindset, strong problem-solving skills, and clear communication to align strategies with organizational goals. I am passionate about combining service excellence with digital expertise to enhance brand visibility and customer engagement, and I am excited to bring my dedication to your team and contribute to your organization’s continued success.

Harshal Vanpariya

I am a customer-focused professional with more than 10 years of experience in customer service, social media management, and retail operations. I consistently drive results by delivering 95%+ customer issue resolution, executing end-to-end social media campaigns that boosted engagement by 40%, and supporting sales growth through POS management and team collaboration. I thrive in fast-paced, multicultural environments and maintain a customer-first mindset, strong problem-solving skills, and clear communication to align strategies with organizational goals. I am passionate about combining service excellence with digital expertise to enhance brand visibility and customer engagement, and I am excited to bring my dedication to your team and contribute to your organization’s continued success.

Available to hire

I am a customer-focused professional with more than 10 years of experience in customer service, social media management, and retail operations. I consistently drive results by delivering 95%+ customer issue resolution, executing end-to-end social media campaigns that boosted engagement by 40%, and supporting sales growth through POS management and team collaboration. I thrive in fast-paced, multicultural environments and maintain a customer-first mindset, strong problem-solving skills, and clear communication to align strategies with organizational goals.

I am passionate about combining service excellence with digital expertise to enhance brand visibility and customer engagement, and I am excited to bring my dedication to your team and contribute to your organization’s continued success.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner

Language

English
Beginner
Hindi
Fluent
Gujarati
Fluent

Work Experience

Social Media Manager at Resources Media Management
February 2, 2023 - September 15, 2025
Managed end-to-end social media campaigns across multiple platforms; handled 100+ customer inquiries daily with 95% first-contact resolution; grew followers by 35% and engagement by 40%; analyzed campaign performance and improved ROI by 20%; developed content plans to boost brand visibility and audience reach.
Social Media Manager at Banking Academy Surat
July 31, 2020 - September 15, 2025
Created and managed social media presence to support training programs; increased online inquiries and engagement; supported marketing initiatives and promotions.
Tele-Caller at Interactive Digits
April 30, 2025 - September 15, 2025
Handled outbound/inbound calls for client outreach from Dubai, UAE; contributed to lead generation and customer interactions.
Cashier at Umiya Mobile Pvt. Ltd.
December 31, 2018 - September 15, 2025
Managed cash transactions, customer service, and daily store operations with accuracy and efficiency.
Retail Sales Worker at Gopi Beauty Mall
December 31, 2012 - September 15, 2025
Assisted customers, upsold products, and maintained displays to support sales targets.
Tele-caller at Interactive Digits
April 1, 2025 - September 15, 2025
Tele-caller role focusing on customer outreach and basic client engagement in a Dubai-based operation.
Social Media Manager at Resources Media Management
February 1, 2023 - September 15, 2025
Managed end-to-end social media campaigns across platforms, boosting engagement by 40%, increasing followers, and aligning content with brand objectives. Improved ROI and online reach; handled content creation, scheduling, and analytics.
Social Media Manager at Banking Academy Surat
July 1, 2020 - September 15, 2025
Developed and executed social media strategies to promote institute services, manage campaigns, and drive inquiries.
Cashier at Umiy a Mobile Pvt. Ltd.
December 1, 2018 - September 15, 2025
Handled cash transactions, customer service, and inventory support in a retail environment.
Retail Sales Worker at Gopi Beauty Mall
December 1, 2012 - September 15, 2025
Retail sales, customer engagement, and stock handling to support sales targets.

Education

High School Diploma – Commerce (General) at Mendarda High School
January 1, 2011 - December 31, 2012
Secondary School Certificate (SSC) at Sarwati Vidya Mandir, Mendarda
January 1, 2009 - December 31, 2010
High School Diploma – Commerce (General) at Mendarda High School
January 1, 2011 - January 1, 2012
Secondary School Certificate (SSC) at Saraswati Vidya Mandir, Mendarda
January 1, 2009 - January 1, 2010

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Media & Entertainment, Software & Internet, Professional Services, Other