Office Manager and Senior Administrator with 18 years of progressive experience across Queensland Health, complemented by legal administration and medical reception roles. Skilled in coordinating office operations, supporting senior leaders, managing staff workflows, and maintaining high standards of confidentiality and compliance. Calm, organised, and committed to delivering exceptional service in fast paced, high pressure environments.

Gillete Harwood

Office Manager and Senior Administrator with 18 years of progressive experience across Queensland Health, complemented by legal administration and medical reception roles. Skilled in coordinating office operations, supporting senior leaders, managing staff workflows, and maintaining high standards of confidentiality and compliance. Calm, organised, and committed to delivering exceptional service in fast paced, high pressure environments.

Available to hire

Office Manager and Senior Administrator with 18 years of progressive experience across Queensland Health, complemented by legal administration and medical reception roles. Skilled in coordinating office operations, supporting senior leaders, managing staff workflows, and maintaining high standards of confidentiality and compliance. Calm, organised, and committed to delivering exceptional service in fast paced, high pressure environments.

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Work Experience

Office Manager
October 1, 2025 - Present
Front desk reception; greet patients; enter patient details into Practoft / Medtech; coordinate patient flow; schedule appointments; manage walk-ins; prioritize urgent cases; handle high volumes of calls; maintain confidentiality and high professional standards.
Executive Support Officer (AO4) at Royal Brisbane & Women's Hospital
January 1, 2018 - September 30, 2018
Supervised administrative staff and coordinated daily operations across clinical units; managed scheduling and workload allocation; improved rostering and referral processes; supported clinical teams and contributed to quality initiatives.
Executive Support Officer (AO3) at State Health Emergency Centre, Queensland Health
May 1, 2009 - December 31, 2009
Provided operational and administrative support to the Planning team; prepared correspondence, reports, minutes and briefs; coordinated meetings; maintained rosters; liaised with HR/Payroll; developed and maintained filing systems.
Executive Support Officer (AO3) at Royal Brisbane & Women's Hospital
October 1, 2007 - January 31, 2010
Provided high-level executive support to Nursing Director and senior clinical leaders across Critical Care, Allied Health, Intensive Care, and Emergency Medicine; managed calendars, agendas and briefs; supported multiple departments.

Education

Add your educational history here.

Qualifications

Cert IV Marketing & Communication
January 11, 2030 - January 26, 2026
Cert IV Entrepreneurship & New Business
January 11, 2030 - January 26, 2026
Cert III Business (Office Admin)
January 11, 2030 - January 26, 2026
Cert IV Marketing & Communication
January 11, 2030 - January 26, 2026
Cert IV Entrepreneurship & New Business
January 11, 2030 - January 26, 2026
Cert III Business (Office Admin)
January 11, 2030 - January 26, 2026

Industry Experience

Healthcare, Professional Services, Government