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Hi, I’m Hasan Al-Subi. I’m a multilingual customer support specialist with 3 years of experience delivering exceptional service to Finnish and English-speaking global clients. I’m proficient in Zendesk, CRM systems, and live-chat communication, and I’ve consistently achieved high customer satisfaction (over 98%) and exceeded SLA targets in fast-paced environments. I’m known for strong problem-solving, empathy, and cross-team collaboration. I excel at turning customer feedback into actionable improvements to boost service quality and retention. I’m excited to bring my language skills and customer-centric mindset to a dynamic international support team.…Hi, I’m Hasan Al-Subi. I’m a multilingual customer support specialist with 3 years of experience delivering exceptional service to Finnish and English-speaking global clients. I’m proficient in Zendesk, CRM systems, and live-chat communication, and I’ve consistently achieved high customer satisfaction (over 98%) and exceeded SLA targets in fast-paced environments. I’m known for strong problem-solving, empathy, and cross-team collaboration. I excel at turning customer feedback into actionable improvements to boost service quality and retention. I’m excited to bring my language skills and customer-centric mindset to a dynamic international support team.

Hasan Al-Subi

Content Creator, Graphic Designer, Web Designer, +7

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Hi, I’m Hasan Al-Subi. I’m a multilingual customer support specialist with 3 years of experience delivering exceptional service to Finnish and English-speaking global clients. I’m proficient in Zendesk, CRM systems, and live-chat communication, and I’ve consistently achieved high customer satisfaction (over 98%) and exceeded SLA targets in fast-paced environments. I’m known for strong problem-solving, empathy, and cross-team collaboration. I excel at turning customer feedback into actionable improvements to boost service quality and retention. I’m excited to bring my language skills and customer-centric mindset to a dynamic international support team.…Hi, I’m Hasan Al-Subi. I’m a multilingual customer support specialist with 3 years of experience delivering exceptional service to Finnish and English-speaking global clients. I’m proficient in Zendesk, CRM systems, and live-chat communication, and I’ve consistently achieved high customer satisfaction (over 98%) and exceeded SLA targets in fast-paced environments. I’m known for strong problem-solving, empathy, and cross-team collaboration. I excel at turning customer feedback into actionable improvements to boost service quality and retention. I’m excited to bring my language skills and customer-centric mindset to a dynamic international support team.

Available to hire

Hi, I’m Hasan Al-Subi. I’m a multilingual customer support specialist with 3 years of experience delivering exceptional service to Finnish and English-speaking global clients. I’m proficient in Zendesk, CRM systems, and live-chat communication, and I’ve consistently achieved high customer satisfaction (over 98%) and exceeded SLA targets in fast-paced environments.

I’m known for strong problem-solving, empathy, and cross-team collaboration. I excel at turning customer feedback into actionable improvements to boost service quality and retention. I’m excited to bring my language skills and customer-centric mindset to a dynamic international support team.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Finnish

Fluent

English

Fluent

Arabic

Fluent

Work Experience

Customer Support Specialist at Sofia Stars

September 1, 2025 - September 1, 2025

Provided multilingual support via email and live chat, ensuring accurate and empathetic responses that meet SLAs. Managed and prioritized Zendesk ticket queues, ensuring proper categorization, escalation, and timely resolution. Maintained customer satisfaction scores above 98% through proactive communication and personalized solutions. Collaborated with internal teams to identify service bottlenecks and propose workflow improvements. Contributed to and updated the knowledge base to improve consistency and first-contact resolution rates.

Customer Support Specialist at Sofia Stars

August 1, 2024 - September 1, 2025

Provided multilingual support via email and live chat, ensuring accurate and empathetic responses that meet SLAs. Maintained customer satisfaction scores above 98% through proactive communication and personalized solutions. Collaborated with internal teams to identify service bottlenecks and propose workflow improvements. Contributed to and updated the knowledge base to improve consistency and first-contact resolution rates.

Customer Support Representative at Asiakastukityöpaja

July 1, 2024 - July 1, 2024

Delivered multichannel support (puhelin, sähköposti, chat) for Finnish clients, maintaining high accuracy and a friendly, solution-driven tone. Provided clear troubleshooting guidance for technical and account-related issues, enhancing user satisfaction. Documented customer interactions using CRM and ticketing systems, ensuring traceability and quality compliance. Identified recurring issues and suggested improvements that reduced average resolution time by 15%.

Customer Support Representative at Asiakastukityöpaja

February 1, 2023 - July 1, 2024

Delivered multichannel support via phone, email, and chat for Finnish clients, maintaining high accuracy and a friendly, solution-driven tone. Provided clear troubleshooting guidance for technical and account-related issues, enhancing user satisfaction. Documented customer interactions using CRM and ticketing systems, ensuring traceability and quality compliance. Identified recurring issues and suggested improvements that reduced average resolution time by 15%.