Hasnat Baqir Bukhari

Supported multiple end-to-end transportation projects across trucking and logistics. Managed fleet operations, vendor coordination, and project coordination to keep operations running smoothly. Optimized truck routes and load management using routing software, GPS systems, and real-time analysis to minimize cost and support timely deliveries. Handled vendor relationships, budgeting, and logistics documentation while ensuring compliance with transportation regulations and safety standards. Provided real-time updates to clients and proactively resolved operational issues; analyzed performance metrics and implemented process improvements to boost productivity and client satisfaction.

Led a team of agents in foodpanda APAC chat/email customer support operations. Focused on improving Average Handle Time (AHT) and ensuring adherence to SOPs and quality standards. Monitored live performance, delivered real-time coaching, and drove service quality and CSAT improvements through targeted feedback and process enhancements.

Provided both theoretical and practical driving instruction to new learners. Emphasized traffic regulations, road safety, defensive driving techniques, and highway navigation. Used dual-control vehicles for hands-on training and prepared students for licensing examinations, supporting strong pass rates through personalized coaching.