Heather Lett
I’m Heather Lett, a metrics-driven healthcare operations and revenue cycle leader with 18 years of experience across medical billing, patient intake workflows, and inventory/asset management.
About
I’m Heather Lett, a metrics-driven healthcare operations and revenue cycle leader with 18 years of experience across medical billing, patient intake workflows, and inventory/asset management. I’ve led multi-disciplinary teams of 10+ to improve revenue retention, accelerate AR recovery, and strengthen compliance while keeping patients and referral partners at the center of every process.
In my current role, I oversee daily operations, audit aging AR, handle complex insurance eligibility and prior authorizations, and reduce denials by correcting rejected and denied claims. I also manage a $275k+ equipment inventory portfolio, including stop-rentals for active equipment based on admissions/discharges, and I support my team through structured coaching, hiring, training, and continuous process improvements using healthcare software like Brightree and Meditech.
I’ve also managed the TikTok & Facebook accounts of the organization for 9+ years. This has included the creation and scheduling of content, reviewing analytics to see what is “catching” viewers eyes and creating a brand identity.
In recent months, the attempt has been made to pass these tasks on to less-senior staff with much difficulty.
I’ve discovered that this is where my passion lies and where my true joy comes from. I would like the opportunity to work directly within social media and brand management instead of it being an after thought.
- 9 years' experience
- Joined September 2026
Skills· 3
Industry experience
- Healthcare
- Retail
Work experience· 4 roles
Direct daily administrative operations, patient intake workflows, and storefront performance while supervising a cross-functional billing and customer support team. Lead revenue cycle management by auditing aging accounts receivable schedules, verifying complex insurance eligibility, obtaining prior authorizations, and correcting rejected/denied claims to lower denial rates. Manage financial controls including daily cash postings, resolving deposit discrepancies, extracting EOBs, applying unapplied payments, and authorizing patient/insurance refunds. Oversee end-to-end management of a $275k+ medical equipment inventory portfolio, minimizing shrinkage and adjusting price tables to match regulatory changes. Ensure compliance by reviewing hospital admissions/discharges daily to enforce immediate stop-rentals on active equipment.
Managed daily logistics, delivery schedules, and fleet routes while supervising field technicians to ensure timely, compliant medical equipment drop-offs. Enforced workplace cleanliness, conducted semi-annual physical inventory counts, and supported a local warehouse infrastructure. Maintained inventory targets by verifying inbound shipments, processing special orders, and evaluating new medical supply vendors. Overhauled the high-volume CPAP resupply fulfillment workflow to maintain patient compliance and continuity of care, and coordinated internal accounts payable while supporting marketing and community events.
Supported revenue cycle operations through the CPAP resupply distribution program, managing a portfolio generating $43k in monthly recurring revenue. Maintained asset control documentation, completed multi-location inventory transfers, verified bin locations, and executed balance adjustments. Analyzed historical supply data to set minimum/maximum inventory thresholds to eliminate stockouts on high-demand respiratory supplies.
Education
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