I am a versatile and driven professional with experience across content creation, social media, customer service, and administrative support. I am currently part of Made Different Co as an Admin & Operations Assistant, where I handle order processing, packing, logistics coordination, and customer enquiries. In this role, I ensure smooth daily operations, maintain accuracy in order fulfillment, and provide timely support to both customers and the internal team. This has strengthened my organisational skills, attention to detail, and ability to manage fast-paced workloads. Before this, I worked at Mad Theories as a Content Creator, where I filmed and edited videos for social media and managed TikTok livestream operations. This experience strengthened my creative skills and ability to produce content aligned with brand messaging and engagement goals. I also gained customer service and sales experience at Individual Society, a stainless steel jewellery brand, where I handled enquiries, assisted customers, and managed challenging situations with professionalism. Earlier, during my internship at Tessellate Co., I focused on social media content creation and developed a strong understanding of branding and audience engagement. Across all roles, I have built a strong foundation in operations, content creation, communication, and digital organisation. I’m proactive, adaptable, and eager to contribute meaningfully in creative, marketing, or administrative roles while continuing to grow professionally.

Heather Chiam

I am a versatile and driven professional with experience across content creation, social media, customer service, and administrative support. I am currently part of Made Different Co as an Admin & Operations Assistant, where I handle order processing, packing, logistics coordination, and customer enquiries. In this role, I ensure smooth daily operations, maintain accuracy in order fulfillment, and provide timely support to both customers and the internal team. This has strengthened my organisational skills, attention to detail, and ability to manage fast-paced workloads. Before this, I worked at Mad Theories as a Content Creator, where I filmed and edited videos for social media and managed TikTok livestream operations. This experience strengthened my creative skills and ability to produce content aligned with brand messaging and engagement goals. I also gained customer service and sales experience at Individual Society, a stainless steel jewellery brand, where I handled enquiries, assisted customers, and managed challenging situations with professionalism. Earlier, during my internship at Tessellate Co., I focused on social media content creation and developed a strong understanding of branding and audience engagement. Across all roles, I have built a strong foundation in operations, content creation, communication, and digital organisation. I’m proactive, adaptable, and eager to contribute meaningfully in creative, marketing, or administrative roles while continuing to grow professionally.

Available to hire

I am a versatile and driven professional with experience across content creation, social media, customer service, and administrative support. I am currently part of Made Different Co as an Admin & Operations Assistant, where I handle order processing, packing, logistics coordination, and customer enquiries. In this role, I ensure smooth daily operations, maintain accuracy in order fulfillment, and provide timely support to both customers and the internal team. This has strengthened my organisational skills, attention to detail, and ability to manage fast-paced workloads.

Before this, I worked at Mad Theories as a Content Creator, where I filmed and edited videos for social media and managed TikTok livestream operations. This experience strengthened my creative skills and ability to produce content aligned with brand messaging and engagement goals.

I also gained customer service and sales experience at Individual Society, a stainless steel jewellery brand, where I handled enquiries, assisted customers, and managed challenging situations with professionalism. Earlier, during my internship at Tessellate Co., I focused on social media content creation and developed a strong understanding of branding and audience engagement.

Across all roles, I have built a strong foundation in operations, content creation, communication, and digital organisation. I’m proactive, adaptable, and eager to contribute meaningfully in creative, marketing, or administrative roles while continuing to grow professionally.

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Language

English
Fluent
Korean
Beginner

Work Experience

Executive at Made Different Co
November 1, 2024 - Present
Responsible for supporting daily operations, brand development, and customer service coordination; assisted merchandising and e-commerce tasks.
Jewellery Sales Representative at Individual Society Singapore
February 1, 2024 - July 1, 2024
Handled customer inquiries across email and social media; processed orders via Shopify; managed inventory and fulfillment; improved customer service response time; maintained daily operations.
Mount Maker Intern at National Heritage Board, Singapore
August 1, 2022 - November 1, 2022
Assisted mounting art pieces and preparing displays; operated related machinery; ensured secure display preparation and used brass and other materials in production standards.
Marketing Assistant
June 1, 2021 - July 1, 2021
Supported marketing campaigns, social media content creation, and related coordination.

Education

Diploma in Design (Object & Jewellery) at Nanyang Academy of Fine Arts
August 3, 2020 - May 19, 2023

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Media & Entertainment, Education, Manufacturing, Professional Services