Henrietta Ogbu

I started as a laboratory scientist, where my job was to find the cause of a problem and get the result right. I now bring that habit to customer support, CRM operations and project coordination.

In customer support, I handle ticket management from first response to resolution, work within SLAs, escalate complex issues and prioritize customer satisfaction. I use a customer’s CRM history to understand what happened and fix the cause instead of closing the ticket with a temporary answer, which led to fewer repeat tickets. I have hands-on experience with CRM platforms, helpdesk tools and workflow automation, and I am patient and empathetic with every customer.

I also use the same research habit in lead generation. I use Apollo.io filters to find relevant companies and contacts, build targeted lists, and run the outreach myself through cold calling and email campaigns.

In project coordination, I managed an 18-month NGO program of 500+ sessions with a 100% pre-session readiness rate. I assigned tasks, tracked KPIs and coordinated preparation so activities stayed on schedule.

I’m open to opportunities in customer support, CRM operations, lead generation and project coordination, where accurate records and clear communication matter.