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I am a certified Salesforce consultant with deep Service Cloud and Field Service expertise. I design and implement tailored Salesforce solutions for automotive, manufacturing and digital services. Further I apply data science methods and algorithmic designs to fine-tune scheduling processes and build deep learning models to decode language aspects from neural activity data. I have led Field Service implementations and developed scalable scheduling processes, roadmaps, and complex Flow automations. I enjoy solving customer service challenges with data-driven decisions.…I am a certified Salesforce consultant with deep Service Cloud and Field Service expertise. I design and implement tailored Salesforce solutions for automotive, manufacturing and digital services. Further I apply data science methods and algorithmic designs to fine-tune scheduling processes and build deep learning models to decode language aspects from neural activity data. I have led Field Service implementations and developed scalable scheduling processes, roadmaps, and complex Flow automations. I enjoy solving customer service challenges with data-driven decisions.

Henrik Weidenbacher

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I am a certified Salesforce consultant with deep Service Cloud and Field Service expertise. I design and implement tailored Salesforce solutions for automotive, manufacturing and digital services. Further I apply data science methods and algorithmic designs to fine-tune scheduling processes and build deep learning models to decode language aspects from neural activity data. I have led Field Service implementations and developed scalable scheduling processes, roadmaps, and complex Flow automations. I enjoy solving customer service challenges with data-driven decisions.…I am a certified Salesforce consultant with deep Service Cloud and Field Service expertise. I design and implement tailored Salesforce solutions for automotive, manufacturing and digital services. Further I apply data science methods and algorithmic designs to fine-tune scheduling processes and build deep learning models to decode language aspects from neural activity data. I have led Field Service implementations and developed scalable scheduling processes, roadmaps, and complex Flow automations. I enjoy solving customer service challenges with data-driven decisions.

Available to hire

I am a certified Salesforce consultant with deep Service Cloud and Field Service expertise. I design and implement tailored Salesforce solutions for automotive, manufacturing and digital services. Further I apply data science methods and algorithmic designs to fine-tune scheduling processes and build deep learning models to decode language aspects from neural activity data.

I have led Field Service implementations and developed scalable scheduling processes, roadmaps, and complex Flow automations. I enjoy solving customer service challenges with data-driven decisions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

German

Fluent

English

Fluent

French

Advanced

Work Experience

Service Cloud Consultant at Henrik Weidenbacher e.U. Vienna (AT) Supporting Salesforce projects for award-winning Platinum Consulting Partner

November 1, 2024 - Present

Development of complex Flow automations in digital service industry. Multi-Flow Omni-Channel solution with user-adjustable parameters for chat routing.

Field Service Architect at Henrik Weidenbacher e.U. Vienna (AT) Supporting Salesforce projects for award-winning Platinum Consulting Partner

January 1, 2024 - November 30, 2024

Interim solution architect for a well-known automotive / electric-charging firm. Roadmap & interface design for improved inventory, sales & logistic processes.

Technical Project Lead at Henrik Weidenbacher e.U. Vienna (AT) Supporting Salesforce projects for award-winning Platinum Consulting Partner

October 1, 2023 - Present

Leading development of a Field Service implementation in the manufacturing industry. Key success: Engineering of a dynamically re-prioritising, iterative scheduling process.

Salesforce Consultant / Business Analyst at Reply Arlanis SE Frankfurt a.M. (GER)

October 1, 2021 - September 30, 2023

Technical project manager / lead on Service Cloud & Field Service projects; designed & planned a multi-layered Sharing & Visibility concept for a 1000+ active user org; requirement engineering, solution designs, tasks delegation, customer workshops, onboarding; software-independent CRM strategy consulting.

Analyst / Assistant in Inside Sales & Customer Service at Technima Central GmbH Ettenheim (GER)

March 1, 2021 - September 30, 2021

Development of Customer Service analysis tools & sales reports & dashboards.