Onsite Administrator at Xerox

* Support and maintain a fleet of 2,000+ printers for a large hospital network. *Triage incidents and coordinate SLA-compliant resolutions using ServiceNow and internal tools. * Communicate technical issues clearly to non-technical users and work responsibly with HIPAA-protected materials.

Accessibility QA Lead at PlusQA

I started as an Accessibility tester and was promoted several times over the course of a 5 year career. PlusQA – Accessibility QA Lead | Portland, OR | 2024 • Led QA testers in daily accessibility and quality review activities across web and mobile platforms. • Delivered data-backed audit reports and quality insights to stakeholders and leadership teams. • Updated testing methodologies and audit standards to align with WCAG 2.1 compliance requirements. • Served as primary subject matter expert for accessibility and compliance-related inquiries. • Mentored QA specialists on auditing techniques, defect identification, and quality standards. PlusQA – QA Lead | Portland, OR | 2022–2024 • Conducted quality audits and compliance reviews to ensure adherence to established standards and workflows. • Performed KPI monitoring, trend analysis, and stakeholder reporting to identify opportunities for process improvement. • Collaborated with cross-functional teams and external partners to improve quality outcomes and operational efficiency. • Managed escalations and high-priority issues, ensuring timely resolution and accountability. • Supported Trust & Safety initiatives involving sensitive data and high-impact operational programs. • Led root cause analysis initiatives contributing to a 30% reduction in company-wide bug debt. • Designed and executed accessibility and functional test strategies aligned with business and compliance requirements. PlusQA – Junior QA Lead | Portland, OR | 2020–2022 • Conducted WCAG compliance audits and regression testing for high-priority software releases. • Partnered with engineering and design teams to integrate quality assurance earlier in the SDLC. • Identified and documented launch-blocking defects and validated fixes across multiple platforms. PlusQA – Accessibility Tester | Portland, OR | 2019–2020 • Executed accessibility-focused testing across iOS, Android, Windows, macOS, and ChromeOS environments. • Performed multi-browser validation across Chrome, Firefox, Edge, Safari, and Opera. • Documented defects with detailed reproduction steps, evidence, and recommendations using Jira, Xray, and QTest.