Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hello! I’m Hernan Ducasse, a motivated and adaptable professional with over 7 years of experience in customer service, sales, and community engagement. I excel at building strong customer relationships, driving sales, and coordinating diverse operational tasks in fast-paced environments. I am bilingual in English and Spanish, with additional experience in Portuguese, and I’ve collaborated with international groups, students, alumni, and customers across education and hospitality settings. I’m seeking a dynamic role in sales, reception, or hospitality where my communication strengths and organizational skills can contribute to immediate team success. I enjoy collaborating with cross-functional teams, engaging with diverse communities, and delivering exceptional service while continuously improving processes.…Hello! I’m Hernan Ducasse, a motivated and adaptable professional with over 7 years of experience in customer service, sales, and community engagement. I excel at building strong customer relationships, driving sales, and coordinating diverse operational tasks in fast-paced environments. I am bilingual in English and Spanish, with additional experience in Portuguese, and I’ve collaborated with international groups, students, alumni, and customers across education and hospitality settings. I’m seeking a dynamic role in sales, reception, or hospitality where my communication strengths and organizational skills can contribute to immediate team success. I enjoy collaborating with cross-functional teams, engaging with diverse communities, and delivering exceptional service while continuously improving processes.

Hernan Ducasse

Web Developer, Digital Marketer, Community Manager, +4





Hello! I’m Hernan Ducasse, a motivated and adaptable professional with over 7 years of experience in customer service, sales, and community engagement. I excel at building strong customer relationships, driving sales, and coordinating diverse operational tasks in fast-paced environments. I am bilingual in English and Spanish, with additional experience in Portuguese, and I’ve collaborated with international groups, students, alumni, and customers across education and hospitality settings. I’m seeking a dynamic role in sales, reception, or hospitality where my communication strengths and organizational skills can contribute to immediate team success. I enjoy collaborating with cross-functional teams, engaging with diverse communities, and delivering exceptional service while continuously improving processes.…Hello! I’m Hernan Ducasse, a motivated and adaptable professional with over 7 years of experience in customer service, sales, and community engagement. I excel at building strong customer relationships, driving sales, and coordinating diverse operational tasks in fast-paced environments. I am bilingual in English and Spanish, with additional experience in Portuguese, and I’ve collaborated with international groups, students, alumni, and customers across education and hospitality settings. I’m seeking a dynamic role in sales, reception, or hospitality where my communication strengths and organizational skills can contribute to immediate team success. I enjoy collaborating with cross-functional teams, engaging with diverse communities, and delivering exceptional service while continuously improving processes.

Available to hire

Hello! I’m Hernan Ducasse, a motivated and adaptable professional with over 7 years of experience in customer service, sales, and community engagement. I excel at building strong customer relationships, driving sales, and coordinating diverse operational tasks in fast-paced environments. I am bilingual in English and Spanish, with additional experience in Portuguese, and I’ve collaborated with international groups, students, alumni, and customers across education and hospitality settings.

I’m seeking a dynamic role in sales, reception, or hospitality where my communication strengths and organizational skills can contribute to immediate team success. I enjoy collaborating with cross-functional teams, engaging with diverse communities, and delivering exceptional service while continuously improving processes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Portuguese

Fluent

Work Experience

Coordinator at City Education Group

February 1, 2025 - Present

Orchestrated and led an average of 10 city tours per week of Dublin city for international student groups, providing comprehensive Dublin information. Invigilated exams and monitored floors for City College, ensuring compliance. Proactively engaged over 200 alumni as the Alumni Engagement Officer for Ashfield College.

Coordinator at City Education Group

February 1, 2025 - Present

Organized and led an average of 10 city tours per week for international student groups in Dublin; invigilated exams for City College; engaged over 200 alumni as the Alumni Engagement Officer for Ashfield College.

Floor Staff at The Temple Bar Pub

October 1, 2024 - October 24, 2025

Greeted and served around 100 customers per busy shift, took orders and provided menu recommendations. Maintained assigned areas in a clean and tidy condition. Provided friendly and helpful customer service at all times. Answered customer questions and advised on local attractions. Processed up to €1000 daily cash and card payments.

Floor Staff at The Temple Bar Pub

October 1, 2024 - October 24, 2025

Greeted and served around 100 customers per shift, took orders and provided menu recommendations; maintained cleanliness; provided friendly customer service; answered questions about local attractions; processed up to €1000 daily payments.

CMGR. and WEB DEVELOPMENT Hybrid at NAME alimentos naturais e integrais

January 1, 2023 - October 24, 2025

Food brand specialized in the production of 100% Natural Food. Designed website layout, usability, and visual appearance resulting in a 15-20% increase in user engagement and a 10-17% uplift in sales. Developed and executed social media strategies for Facebook and Instagram, increasing engagement by up to 20%. Maintained core website structure and plugins, ensuring optimal performance.

Community Manager & Web Development at NAME alimentos naturais e integrais

January 1, 2023 - October 24, 2025

Designed website layout, usability, and visual appearance resulting in a 15-20% increase in user engagement and a 10-17% uplift in sales. Developed and executed social media strategies for Facebook and Instagram, increasing engagement by up to 20%. Maintained core website structure and plugins, ensuring optimal performance.

Community Manager at Sustancia X

April 1, 2018 - October 24, 2025

Marketing agency. Developed social media strategies for Facebook, Instagram, and Twitter for retail companies with over 250K users, resulting in approximately 25% growth in followers/engagement. Responded to customer inquiries across social media platforms. Maintained and updated customer databases.

Community Manager at Sustancia X

April 1, 2018 - October 24, 2025

Developed social media strategies for Facebook, Instagram, and Twitter for retail companies with over 250K users, resulting in approximately 25% growth in followers/engagement. Responded to customer inquiries across social media platforms. Maintained and updated customer databases.

First Class Salesman at F.I.V.I.S.A.

September 1, 2017 - October 24, 2025

Electrical Supply Store. Managed sales of diverse electrical products to both public and corporate clients. Provided customer service and organized in-store product displays. Cultivated strong customer relationships, contributing to around 15% of team sales. Advised an average of 30 customers on product selections per day.

Salesman at F.I.V.I.S.A.

September 1, 2017 - October 24, 2025

Managed sales of diverse electrical products to both public and corporate clients. Provided customer service and organized in-store product displays. Cultivated strong customer relationships, contributing to around 15% of team sales. Advised an average of 30 customers on product selections per day.