Available to hire
Hi, I’m Haiyan Pan from Hefei, China. I specialize in cross-border e-commerce operations, logistics coordination, and payment product development for international markets. I enjoy turning complex processes into streamlined workflows that boost efficiency and customer satisfaction.
Over the years, I’ve supported multiple overseas channels (Amazon, Backmarket, TikTok, etc.), led store operations for Shopify/WooCommerce brands, and collaborated with cross-functional teams to launch new payment solutions. I’m passionate about continuous learning and applying data-driven insights to grow global business.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
E-commerce/logistics operations at Flytexpress Logistics Company
June 1, 2023 - October 30, 2025Participated in company-designated domestic and international business promotion plans to expand client base and business coverage. Managed relationships with major cross-border e-commerce platforms (Amazon, TikTok, etc.) and overseas suppliers, providing channel business support. Issued and tracked sales orders via CRM, coordinating with operations, customer service, and customs departments to ensure smooth export declaration and logistics; assisted with routine client inquiries and order follow-ups. Optimized international business processes by maintaining channel workflow management, conducting staff training, and improving in-house platform operations. Executed additional business tasks as assigned by senior management.
Overseas Payment Product Operation at TEMPOI
May 1, 2024 - May 1, 2024Assisted in launching and iteratively updating B2B cross-border payment systems, managing end-to-end payment processes from scratch (0 to 1) for key enterprise clients. Managed payment product lifecycle: market research, business reviews, meeting notes, and project tracking. Collaborated with development and UI teams to clarify requirements, accept features, and guide product direction. Coordinated with risk and compliance teams; integrated LexisNexis API to support blacklist/whitelist management. Maintained internal and client-facing documentation; supported marketing in translating external materials. With basic knowledge of Web3 concepts. Provided post-launch support, conducted reviews, and continuously optimized payment workflows.
Cross-border e-commerce operator at Shanghai Aihuishou
March 1, 2023 - March 1, 2023Main Products: 3C electronics (France, Spain and other European markets; key platforms: Amazon, Backmarket, independent website). Managed Backmarket platform operations and store administration, including listing updates, inventory checks, pricing adjustments via bidding system, and coordination of first-mile and last-mile logistics to ensure timely delivery. Handled after-sales service for Backmarket and Cdiscount platforms, maintaining a return rate below 5% and improving customer satisfaction. Maintained data and developed BI dashboards; independently built supplier after-sales and repair reports to support product quality control and supply chain optimization. Executed additional tasks assigned by supervisors, ensuring efficient cross-departmental communication and collaboration.
Shopify operator at Shanghai Perfect Balance Technology Co.
October 1, 2021 - October 1, 2021Independent brand TOPIOM (wooden fitness rowing machines). Managed UK independent stores (Shopify/WooCommerce): order processing, inventory, advertising data analysis, and listing optimization to boost sales. Provided English customer support via CRM, email, and social media, improving website ratings and driving conversions. Assisted in marketing campaign evaluation and planning; translated product manuals and holiday promotional content. Led overseas customer service team: product training, issue review, and process optimization to ensure timely support across time zones. Supported cross-platform operations on Amazon and eBay, ensuring consistent product presentation.
E-commerce Logistics Operations at Flytexpress Logistics Company
June 1, 2023 - October 30, 2025Managed domestic and international order promotion plans, maintained relationships with major cross-border platforms and overseas suppliers, issued and tracked sales orders via CRM, coordinated with operations, customer service, and customs to ensure smooth export declarations, and trained staff to optimize in-house platform operations. Handled routine client inquiries and order follow-ups, contributing to higher customer satisfaction and streamlined cross-border order processing.
Payment Product Operations at TEMPOI Overseas
May 1, 2024 - May 1, 2024Assisted in launching and iteratively updating B2B cross-border payment systems, managing end-to-end payment processes from 0 to 1 for key enterprise clients. Collaborated with development and UI teams to clarify requirements, coordinated with risk and compliance, and integrated LexisNexis API for blacklist/whitelist management. Maintained internal and client-facing documentation and supported marketing materials. Provided post-launch support and continuously optimized payment workflows; Possesses basic Web3 knowledge.
E-commerce Logistics Operator at Flytexpress Logistics Company
June 1, 2023 - October 30, 2025Managed cross-border e-commerce channels and overseas suppliers, coordinated with operations, customer service, and customs to ensure smooth export declarations and logistics. Issued and tracked sales orders via CRM, supported routine inquiries and follow-ups, and trained staff to optimize channel workflows and in-house platform operations.
Overseas Payment Product Operations at TEMPOI
May 31, 2024 - May 31, 2024Assisted in launching and iteratively updating B2B cross-border payment systems (0 to 1) for key enterprise clients. Managed product lifecycle, collaborated with development and UI teams, and integrated LexisNexis API for blacklist/whitelist management. Maintained documentation and supported post-launch optimization; basic Web3 knowledge.
Cross-border E-commerce Operator at Shanghai Aihuishou
March 31, 2023 - March 31, 2023Managed Backmarket platform operations and store administration, including listings, inventory, and pricing via bidding, and coordinated first-mile and last-mile logistics. Handled after-sales for Backmarket and Cdiscount with return rate below 5%, and built BI dashboards plus supplier after-sales reports to support quality control and supply chain optimization.
Shopify Operator at Shanghai Perfect Balance Technology Co.
October 31, 2021 - October 31, 2021Managed UK independent stores (Shopify/WooCommerce): order processing, inventory, and listing optimization; analyzed advertising data to boost sales. Provided English customer support, translated product manuals and promotional content, led overseas customer service team, and supported cross-platform operations on Amazon and eBay.
E-commerce Logistics Operator at Flytexpress Logistics Company
June 1, 2024 - October 1, 2025Participated in company-designated domestic and international business promotion plans; managed relationships with major cross-border e-commerce platforms and overseas suppliers; issued and tracked sales orders via CRM, coordinating with operations, customer service, and customs departments to ensure smooth export declaration and logistics; assisted with routine client inquiries and order follow-ups. Optimized international business processes by maintaining channel workflow management, conducting staff training, and improving in-house platform operations. Executed additional tasks as assigned by senior management. Key Achievements: Maintained multiple overseas business channels, enhanced customer satisfaction, and streamlined cross-border order processes.
Overseas Payment Product Operations at TEMPOI
April 1, 2023 - May 1, 2024Assisted in launching and iteratively updating B2B cross-border payment systems, managing end-to-end payment processes from scratch (0 to 1) for key enterprise clients. Managed payment product lifecycle: market research, business reviews, meeting notes, and project tracking. Collaborated with development and UI teams to clarify requirements, accept features, and guide product direction. Coordinated with risk and compliance teams; integrated LexisNexis API to support blacklist/whitelist management. Maintained internal and client-facing documentation; supported marketing in translating external materials. With basic knowledge of Web3 concepts. Provided post-launch support, conducted reviews, and continuously optimized payment workflows.
Cross-border E-commerce Operator at Shanghai Aihuishou
November 1, 2021 - March 1, 2023Main Products: 3C electronics (focused on France, Spain, and other European markets; key platforms: Amazon, Backmarket, independent website). Managed Backmarket platform operations and store administration, including listing updates, inventory checks, pricing adjustments via bidding system, and coordination of first-mile and last-mile logistics to ensure timely delivery. Handled after-sales service for Backmarket and Cdiscount platforms, maintaining a return rate below 5% and improving customer satisfaction. Maintained data and developed BI dashboards; independently built supplier after-sales and repair reports to support product quality control and supply chain optimization. Executed additional tasks assigned by supervisors, ensuring efficient cross-departmental communication and collaboration. Key Achievements: Independently developed after-sales data visualization reports, improving the team’s efficiency in tracking after-sales issues and providing reliable data to support quality
Shopify Operator at Shanghai Perfect Balance Technology Co.
June 1, 2020 - October 1, 2021Independent brand TOPIOM (specializing in wooden fitness rowing machines, focused on the UK, US, and German markets). Managed UK independent stores (Shopify / WooCommerce): order processing, inventory, advertising data analysis, and listing optimization to boost sales. Provided English customer support via CRM, email, and social media, improving website ratings and driving conversions. Assisted in marketing campaign evaluation and planning; translated product manuals and holiday promotional content. Led overseas customer service team: product training, issue review, and process optimization to ensure timely support across time zones. Supported cross-platform operations on Amazon and eBay, ensuring consistent product presentation. Executed additional tasks assigned by supervisors.
Education
Bachelor at Hefei Normal University
January 1, 2017 - January 1, 2019Bachelor at Hefei Normal University
January 1, 2017 - January 1, 2019 at Hefei Normal University
January 1, 2017 - December 31, 2019Bachelor of Arts in English at Hefei Normal University
January 1, 2017 - January 1, 2019Qualifications
TEM8
January 11, 2030 - October 30, 2025TEM4
January 11, 2030 - October 30, 2025CET4
January 11, 2030 - October 30, 2025CET6
January 11, 2030 - October 30, 2025BEC Intermediate
January 11, 2030 - October 30, 2025CATTI Level 3 English Translation Certificate
January 11, 2030 - October 30, 2025BEC Intermediate
January 11, 2030 - October 30, 2025CATTI Level 3 English Translation Certificate
January 11, 2030 - October 30, 2025TEM8
January 11, 2030 - October 30, 2025TEM4
January 11, 2030 - October 30, 2025CET4
January 11, 2030 - October 30, 2025CET6
January 11, 2030 - October 30, 2025BEC Intermediate
January 11, 2030 - October 30, 2025CATTI Level 3 English Translation Certificate
January 11, 2030 - October 30, 2025Driver's License
January 11, 2030 - October 30, 2025BEC Intermediate (Business English Certificate)
January 11, 2030 - December 11, 2025CATTI Level 3 English Translation Certificate
January 11, 2030 - December 11, 2025Industry Experience
Retail, Software & Internet, Professional Services, Transportation & Logistics, Consumer Goods, Manufacturing
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Product Designer
We have the best product designer experts on Twine. Hire a product designer today.