Hezil Q. Ciano

Managed lead generation by building targeted prospect lists and launching cold email campaigns. Monitored email responses, updated CRM databases, and provided weekly and monthly reports. Conducted market research to identify potential clients and business opportunities. Maintained accurate data entry and handled administrative tasks to support the marketing team. Utilized tools such as LinkedIn Sales Navigator, Apollo.io, Hunter, and Google Sheets to streamline tasks.

Updated account information to maintain customer records. Responded to customer requests for products, services, and company information. Answered constant flow of customer calls with minimal wait times. Provided primary customer support to internal and external customers. Setting an appointment for the patient to see the Dentist. Basic knowledge of Dental terms.

Assisted patients with accurate eligibility form, application and document completion. Researched denied claims and contacted insurance companies to resolve these issues. Verified eligibility and compliance with authorization requirements for service providers. Input all patient data regarding claims and prior authorizations into system accurately. Analyzed medical records and other documents to determine approval of requests for authorization.