Hi, I’m Hezil Q. Ciano. I’m a proactive professional who loves solving problems through strong interpersonal skills, reliable time management, and creative problem-solving. I thrive in dynamic environments and enjoy delivering dependable support to teams and customers, ensuring smooth operations and accurate data handling. Over the years I’ve worked as a Customer Service Representative and Virtual Assistant, gaining experience in appointment scheduling, eligibility verification, data entry, CRM updates, and lead generation. I’m comfortable collaborating with internal and external stakeholders and always aim to provide responsive, friendly service while maintaining meticulous attention to detail. _Website not available. Sign in: https://www.twine.net/signup_

Hezil Q. Ciano

Hi, I’m Hezil Q. Ciano. I’m a proactive professional who loves solving problems through strong interpersonal skills, reliable time management, and creative problem-solving. I thrive in dynamic environments and enjoy delivering dependable support to teams and customers, ensuring smooth operations and accurate data handling. Over the years I’ve worked as a Customer Service Representative and Virtual Assistant, gaining experience in appointment scheduling, eligibility verification, data entry, CRM updates, and lead generation. I’m comfortable collaborating with internal and external stakeholders and always aim to provide responsive, friendly service while maintaining meticulous attention to detail. _Website not available. Sign in: https://www.twine.net/signup_

Available to hire

Hi, I’m Hezil Q. Ciano. I’m a proactive professional who loves solving problems through strong interpersonal skills, reliable time management, and creative problem-solving. I thrive in dynamic environments and enjoy delivering dependable support to teams and customers, ensuring smooth operations and accurate data handling.

Over the years I’ve worked as a Customer Service Representative and Virtual Assistant, gaining experience in appointment scheduling, eligibility verification, data entry, CRM updates, and lead generation. I’m comfortable collaborating with internal and external stakeholders and always aim to provide responsive, friendly service while maintaining meticulous attention to detail.

Website not available. Sign in: https://www.twine.net/signup

See more

Language

English
Advanced
Tagalog
Advanced

Work Experience

Virtual Assistant at Growth Labz - Remote (AU)
January 25, 2021 - April 18, 2025
Managed lead generation by building targeted prospect lists and launching cold email campaigns. Monitored email responses, updated CRM databases, and provided weekly and monthly reports. Conducted market research to identify potential clients and business opportunities. Maintained accurate data entry and handled administrative tasks to support the marketing team. Utilized tools such as LinkedIn Sales Navigator, Apollo.io, Hunter, and Google Sheets to streamline tasks.
Customer Service Representative / Appointment Setter at OptiServe - BPO Philippines
August 7, 2018 - December 19, 2020
Updated account information to maintain customer records. Responded to customer requests for products, services, and company information. Answered constant flow of customer calls with minimal wait times. Provided primary customer support to internal and external customers. Setting an appointment for the patient to see the Dentist. Basic knowledge of Dental terms.
Authorization Specialist at iPloy Inc
October 4, 2016 - October 20, 2017
Assisted patients with accurate eligibility form, application and document completion. Researched denied claims and contacted insurance companies to resolve these issues. Verified eligibility and compliance with authorization requirements for service providers. Input all patient data regarding claims and prior authorizations into system accurately. Analyzed medical records and other documents to determine approval of requests for authorization.

Education

Associate Degree in Office System Administration / Computer Secretariat at Data Max Institute of Computer Technology
June 1, 2011 - March 1, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Healthcare, Education