Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a marketing and communications professional with hands-on experience in customer support and digital engagement. I am passionate about delivering meaningful customer experiences, resolving issues with empathy and clarity. I am fluent in English and Portuguese, highly organized, and adept at using CRM and support tools within fast-paced remote teams. My background includes delivering internal and external communications, fostering stakeholder alignment, and promptly addressing inquiries. I have experience managing audience interaction on social media, building community engagement and trust, and providing operational support to internal teams.…I am a marketing and communications professional with hands-on experience in customer support and digital engagement. I am passionate about delivering meaningful customer experiences, resolving issues with empathy and clarity. I am fluent in English and Portuguese, highly organized, and adept at using CRM and support tools within fast-paced remote teams. My background includes delivering internal and external communications, fostering stakeholder alignment, and promptly addressing inquiries. I have experience managing audience interaction on social media, building community engagement and trust, and providing operational support to internal teams.

Hiago Salia

Copywriter, Digital Marketer, Video Editor, +2





I am a marketing and communications professional with hands-on experience in customer support and digital engagement. I am passionate about delivering meaningful customer experiences, resolving issues with empathy and clarity. I am fluent in English and Portuguese, highly organized, and adept at using CRM and support tools within fast-paced remote teams. My background includes delivering internal and external communications, fostering stakeholder alignment, and promptly addressing inquiries. I have experience managing audience interaction on social media, building community engagement and trust, and providing operational support to internal teams.…I am a marketing and communications professional with hands-on experience in customer support and digital engagement. I am passionate about delivering meaningful customer experiences, resolving issues with empathy and clarity. I am fluent in English and Portuguese, highly organized, and adept at using CRM and support tools within fast-paced remote teams. My background includes delivering internal and external communications, fostering stakeholder alignment, and promptly addressing inquiries. I have experience managing audience interaction on social media, building community engagement and trust, and providing operational support to internal teams.

Available to hire

I am a marketing and communications professional with hands-on experience in customer support and digital engagement. I am passionate about delivering meaningful customer experiences, resolving issues with empathy and clarity. I am fluent in English and Portuguese, highly organized, and adept at using CRM and support tools within fast-paced remote teams.

My background includes delivering internal and external communications, fostering stakeholder alignment, and promptly addressing inquiries. I have experience managing audience interaction on social media, building community engagement and trust, and providing operational support to internal teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

Work Experience

Communication Assistant at JHE Engenharia

December 31, 2025 - July 11, 2025

Managed internal communications (endomarketing) and supported the execution of external marketing initiatives. Collaborated with multiple departments to align messaging and improve employee engagement.

Social Media at CCBB (Banco do Brasil Cultural Center)

December 31, 2020 - July 11, 2025

Developed content and digital marketing strategies for CCBB’s social media channels, focusing on audience engagement and cultural promotion. Delivered high-impact campaigns tailored to a diverse and engaged public.

Administrative/HR at Perform Engenharia

December 31, 2018 - July 11, 2025

Conducted profitability analysis, market research, and benchmarking studies. Supported internal and external stakeholders with commercial and administrative processes, ensuring operational efficiency.

Communication Assistant at JHE Engenharia

January 1, 2025 - August 11, 2025

Delivered internal and external communications, fostering stakeholder alignment and promptly addressing inquiries. Experience aligned with customer-facing support in fast-paced environments.

Social Media Manager at CCBB (Banco do Brasil Cultural Center)

January 1, 2020 - August 11, 2025

Managed audience interaction on social media, responding to comments and messages with professionalism and empathy, building community engagement and trust.

Administrative/HR Performer at Engenharia

January 1, 2018 - August 11, 2025

Provided daily operational support to internal teams, resolving administrative requests promptly and with clarity. This role laid the foundation for high-quality customer service skills.