Hiba Laaroussi Alami

Annotated and evaluated large-scale French and English text and audio data for AI and NLP training; identified grammatical, syntactic, semantic, and transcription errors across bilingual datasets; performed linguistic QA on AI-generated outputs to ensure fluency, tone, and factual accuracy; created and edited bilingual grammar-focused content and usage examples for NLP pipelines; applied syntactic, semantic, and pragmatic annotations to improve model learning; detected ambiguity and bias and linguistic inconsistencies in multilingual AI outputs; analyzed error patterns and model behavior to support performance optimization; delivered structured linguistic feedback and reports to cross-functional teams.

Provided exceptional customer support to clients in English and French; handled inquiries and issues related to health benefits and pension plans; acted as liaison between clients and internal departments; educated clients on plan details, eligibility criteria, and coverage options; collaborated with team members to continuously improve customer service processes; stayed updated on industry regulations; maintained confidentiality and security of sensitive client information.

Strategically developed and managed social media content across major platforms for a Morocco-based super-app; created engaging content, including graphics, videos, and written posts, resulting in a significant rise in user engagement.