Available to hire
QA Lead with 11+ years of experience in software testing, specializing in Salesforce QA automation and API testing (Postman/REST). Proven ability to lead and mentor a QA team, establish end-to-end QA processes in Agile/Scrum, and improve release quality across Salesforce Sales/Service/CPQ-Revenue Cloud modules.
Strong background in manual, automation, database, integration, and end-to-end testing, with a focus on efficiency, scalability, and business impact. Hands-on experience covering functional, integration, regression, API, security, performance/load, and UAT testing—plus building automation frameworks to reduce regression execution time.
Skills
Language
English
Advanced
Hindi
Advanced
Work Experience
Senior QA Engineer at A3logics Private Limited
June 1, 2022 - PresentLed and mentored a QA team of 4 engineers, ensuring quality delivery across Salesforce and API projects in Agile/Scrum. Designed and tested intelligent Lead-to-Cash solutions using Salesforce Sales Cloud to manage the complete customer sales lifecycle. Automated conversion of Leads into Accounts, Contacts, and Opportunities, ensuring consistent CRM data. Configured Salesforce CPQ for product management including product options, bundles, pricing rules, and customer-specific discounts, and validated the end-to-end Quote-to-Order process (product selection, configuration, pricing, discounts, approvals, and order creation). Integrated Salesforce with NetSuite to transfer order and customer data downstream, validating order synchronization, invoice generation, and order completion between systems. Performed functional, integration, regression, API, and end-to-end testing covering business scenarios from Lead → Account/Contact → Opportunity → CPQ Quote → Order → NetSuite → Invoi
Senior QA Engineer at MetaCube Software Limited
February 1, 2019 - June 1, 2022Worked on Salesforce Knowledge Management and implemented case management functionality supporting end-to-end customer service operations including case creation, assignment, routing, SLA tracking, escalation, and resolution. Worked on Einstein Bots integrated with NLP capabilities for understanding customer queries, providing automated responses, and using knowledge articles to reduce agent workload. Supported Experience Cloud/Community solutions for self-service access to knowledge and case-related information, and collaborated with SalesForce Marketing Cloud to support customer communications and engagement workflows. Validated functional, integration, regression, API, and end-to-end testing across Service Cloud, Knowledge, Experience Cloud, Einstein Bots, and Marketing Cloud.
Quality Assurance Engineer at M anipal Group
November 1, 2015 - March 1, 2019Tested end-to-end transaction flows for rural POS banking and transaction systems, including customer authentication, account validation, money transfer, cash withdrawal, balance inquiry, transaction status, reversals, and receipt generation. Validated POS integrations with backend banking systems and APIs, covering success, failure, timeout, and reconciliation scenarios. Tested an end-to-end Home Renovation Loan Management platform covering customer registration, loan application, eligibility, approvals, disbursement, and repayment workflows. Configured and validated vendors/service providers, verified vendor assignment and service workflows, and tested integrations and data flows among customers, loan processing, vendors, and backend systems. Tested hospital self-registration and appointment booking flows via self-service kiosks, including registration, demographics, identification, appointment booking, doctor/department selection, and confirmation, validating end-to-end integration
Quality Assurance Engineer at ComputoCom Software Limited
July 1, 2014 - October 1, 2017Performed functional and regression testing on IntraDiem’s real-time workforce automation platform to validate reliable agent and workforce management functionality. Validated agent activity workflows including idle time allocation, task prioritization, and automated workforce optimization scenarios. Conducted API testing for integrations with contact center platforms including Genesys, NICE, and Avaya. Executed performance and load testing using JMeter to evaluate system responsiveness and stability under high user load. Validated end-to-end data flows and integrations between workforce automation and contact center platforms. Designed and executed test cases covering functional, integration, regression, negative, and performance scenarios, and participated in Agile ceremonies (sprint planning, daily stand-ups, backlog refinement, retrospectives). Collaborated with developers, business analysts, and product teams to analyze requirements, identify defects, and support release readine
Education
Master of Computer Science at MJR P University in India
August 1, 2011 - May 1, 2014Bachelor of Science (B.Sc.) at Global University in India
August 1, 2008 - August 1, 2011Qualifications
Salesforce AI Specialist
January 1, 2024 - August 22, 2026Salesforce AI Associate
January 1, 2024 - August 22, 2026Salesforce Admin
January 1, 2023 - August 22, 2026COPADO Certified Fundamentals ISFP
November 1, 2025 - August 22, 2026COPADO Certified Extension Builder
November 1, 2025 - August 22, 2026COPADO Certified Fundamentals II ISFP
November 1, 2025 - August 22, 2026Scrum Fundamentals Certified
January 1, 2022 - August 22, 2026Google Analytics for Beginners
January 1, 2023 - August 22, 2026Six Sigma White Belt
January 1, 2023 - August 22, 2026Industry Experience
Software & Internet, Healthcare, Financial Services, Government, Professional Services
Skills
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