I'm Hope Martyn, an enthusiastic, personable virtual assistant who thrives in team settings and also works well independently. I bring strong customer service skills across diverse backgrounds and always give 110% in everything I do. I’m comfortable working with Mac computers and tools like Canva, Adobe Creative Cloud, Social Media platforms, and Google Ads to create engaging content and streamline workflows. With a background in Media Production from the University of Gloucestershire and experience across teaching, marketing, and hospitality, I adapt quickly to new tasks and challenges. I enjoy content creation, scheduling, and helping teams grow online, and I love turning ideas into polished materials that support business goals.…

Hope Martyn

I'm Hope Martyn, an enthusiastic, personable virtual assistant who thrives in team settings and also works well independently. I bring strong customer service skills across diverse backgrounds and always give 110% in everything I do. I’m comfortable working with Mac computers and tools like Canva, Adobe Creative Cloud, Social Media platforms, and Google Ads to create engaging content and streamline workflows. With a background in Media Production from the University of Gloucestershire and experience across teaching, marketing, and hospitality, I adapt quickly to new tasks and challenges. I enjoy content creation, scheduling, and helping teams grow online, and I love turning ideas into polished materials that support business goals.…

Available to hire

I’m Hope Martyn, an enthusiastic, personable virtual assistant who thrives in team settings and also works well independently. I bring strong customer service skills across diverse backgrounds and always give 110% in everything I do. I’m comfortable working with Mac computers and tools like Canva, Adobe Creative Cloud, Social Media platforms, and Google Ads to create engaging content and streamline workflows.

With a background in Media Production from the University of Gloucestershire and experience across teaching, marketing, and hospitality, I adapt quickly to new tasks and challenges. I enjoy content creation, scheduling, and helping teams grow online, and I love turning ideas into polished materials that support business goals.

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Skills

Experience Level

Language

English
Fluent
Portuguese
Beginner

Work Experience

Virtual Assistant / Freelance Consultant & Software Developer at Self-employed / Hope Martyn
October 1, 2021 - Present
Online and in-person virtual assistant; teaching private and group classes; handles admin tasks, schedule management, social media content creation, receipts and invoicing, client liaison, and basic software development tasks.
Online English Teacher (Remote) at Engoo
October 1, 2021 - Present
Taught 1:1 conversational English, grammar and vocabulary; supported language learning practice; resolved student issues; improved communication skills; used Zoom for lessons and other tools.
Customer Care Advisor at Teleperformance
September 30, 2021 - September 13, 2025
Work in call centre; handling calls, answering emails, responding to social media; resolved customer queries and provided service excellence.
Marketing Intern (Remote) at Dealers League
January 1, 2023 - Present
Learned marketing strategies, marketing software/apps, CV and Interview skills; completed Google Analytics for Beginners; supported social media content and scheduling.
Front of House / Customer Assistant at Boots (Retail)
May 31, 2019 - September 13, 2025
Front of house, taking orders, handling cash tills, serving customers; assisted with daily duties.
Online English Teacher (Remote) at Engoo
October 1, 2021 - Present
Taught students 1:1 in conversation and grammar, vocabulary, and related language skills. Resolved student queries, managed class scheduling via Zoom, and prepared lessons in advance.
Customer Care Advisor at Teleperformance
January 31, 2021 - September 13, 2025
Handled customer inquiries via calls and emails, providing timely support and issue resolution.
Online English Teacher (Remote) at Engoo
October 1, 2021 - Present
Taught students 1:1 conversational and grammar, vocabulary, and language practice; provided feedback and support; managed scheduling and communications with learners.
Front of House / Social Media Champion at Colour Vision Ltd
January 1, 2021 - September 13, 2025
Managed social media presence, created content, and handled front of house duties at the pub.
Customer Assistant at Boots
July 1, 2020 - September 13, 2025
Handled customer inquiries, processed transactions, and supported store operations.
Online English Teacher (Remote) at Self-employed / Tutoring
October 1, 2023 - October 14, 2025
Taught 1:1 conversational English and grammar, using Zoom and provided tools; prepared lessons, managed schedules, and maintained timely communication with students and parents. Also handled invoicing, receipts, and tax documentation.
Front of House and Social Media Champion at Pub (Front of House and Social Media)
July 1, 2020 - October 14, 2025
Managed social media presence (Facebook, Instagram, Twitter) and created events; performed front-of-house duties, waitressing, till operations, and daily bar responsibilities.
Boots Processing and Customer Assistant at Boots
May 1, 2019 - October 14, 2025
Processed transactions, assisted customers, supported the photo department and kiosks, addressed customer queries, and maintained overall shop operations.
Online English Teacher at Engoo
October 1, 2021 - Present
Taught 1:1 conversational and grammar lessons, covering vocabulary, pronunciation and language practice. Resolved student issues, supported language learning and communication skills.
Freelance Consultant and Software Developer at Self-Employed
October 1, 2021 - Present
Provided freelance consulting, software development and virtual assistant services online and in person. Taught private and group classes, used Zoom for sessions, prepared materials in advance, managed client communications and tax-related receipts.
Proc essing and Customer Assistant at Boots
January 31, 2021 - October 14, 2025
Handled processing, customer assistance, cash handling and everyday store duties. Contributed to customer service and stock management.
Customer Assistant at Boots
July 1, 2020 - October 14, 2025
Engaged with customers, assisted with purchases, shelving and store tasks, maintained high service standards.
Online English Teacher (Remote) at Engoo
October 1, 2021 - Present
Taught 1:1 conversational English, grammar and vocabulary; prepared materials; managed student progress; used Zoom for lessons.
Freelance Consultant and Software Developer at Self-employed
October 1, 2021 - Present
Online/In-person Virtual Assistant and private/group language tutor; prepared lesson materials, scheduled sessions, and handled client communications.
Front of House and Social Media Champion at Boots
May 1, 2019 - October 14, 2025
Managed social media presence, created events, and performed front-of-house duties including bar service and cashiering.

Education

BA Honours Degree in Media Production at University of Gloucestershire
January 1, 2015 - January 1, 2017
FDA Digital Media Production at City of Bristol College
January 1, 2013 - January 1, 2015

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Education, Professional Services, Retail, Software & Internet, Telecommunications

Skills

Experience Level