Holly Derrick
A graduate in Criminology with Psychology, experienced in both customer service roles and admin support services. Previously working in social housing doing customer support providing assistance and guidance to tenants.
About
A graduate in Criminology with Psychology, experienced in both customer service roles and admin support services. Previously working in social housing doing customer support providing assistance and guidance to tenants.
My day involved my mornings on face to face visits and afternoons as admin time keeping client information up to date and emailing / calling internal and external partners. Currently working for a Charity doing administrative duties. Skilled at managing priorities, maintaining accurate customer records and entering data. Great at communication, problem-solving, and working collaboratively with different agencies. Technologically adaptable, with the ability to quickly learn and use a range of software and systems.
- 7 years' experience
- Joined January 2026
Skills· 7
Languages
- EnglishAdvanced
Industry experience
- Non-Profit Organization
- Retail
- Education
- Professional Services
- Travel & Hospitality
More experts in Perth, Australia
Work experience· 6 roles
Managed and maintained database to ensure high levels of data accuracy across all supporter records. Imputed financial donations via various payment methods to ensure all donations were consistently up to date with the correct coding. Used different platforms to enter data including IMMAS and Microsoft. Contacted customers regarding any queries about donations. Created invoices for external partners.
Maintained accurate customer records, case notes and personalised support plans. Organised one-to-one sessions, communicated with different teams and liaised with external agencies through emails, phone calls and meetings to ensure effective service delivery. Managed sensitive information with discretion, following all data protection laws. Carried out welfare calls and annual reviews making sure to keep an up to date record of information. Dealing with maintenance issues and directing them to the correct department. Got experience in Microsoft and QL software systems.
Took time out to travel, planned and managed all bookings and schedules, demonstrating budgeting and organisation.
Education
Certifications and awards
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