A graduate in Criminology with Psychology, experienced in both customer service roles and admin support services. Previously working in social housing doing customer support providing assistance and guidance to tenants. My day involved my mornings on face to face visits and afternoons as admin time keeping client information up to date and emailing / calling internal and external partners. Currently working for a Charity doing administrative duties. Skilled at managing priorities, maintaining accurate customer records and entering data. Great at communication, problem-solving, and working collaboratively with different agencies. Technologically adaptable, with the ability to quickly learn and use a range of software and systems.

Holly Derrick

A graduate in Criminology with Psychology, experienced in both customer service roles and admin support services. Previously working in social housing doing customer support providing assistance and guidance to tenants. My day involved my mornings on face to face visits and afternoons as admin time keeping client information up to date and emailing / calling internal and external partners. Currently working for a Charity doing administrative duties. Skilled at managing priorities, maintaining accurate customer records and entering data. Great at communication, problem-solving, and working collaboratively with different agencies. Technologically adaptable, with the ability to quickly learn and use a range of software and systems.

Available to hire

A graduate in Criminology with Psychology, experienced in both customer service roles and admin support services. Previously working in social housing doing customer support providing assistance and guidance to tenants.

My day involved my mornings on face to face visits and afternoons as admin time keeping client information up to date and emailing / calling internal and external partners. Currently working for a Charity doing administrative duties. Skilled at managing priorities, maintaining accurate customer records and entering data. Great at communication, problem-solving, and working collaboratively with different agencies. Technologically adaptable, with the ability to quickly learn and use a range of software and systems.

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Language

English
Advanced

Work Experience

Finance Database Officer at Guide Dogs WA
December 1, 2025 - Present
Managed and maintained database to ensure high levels of data accuracy across all supporter records. Imputed financial donations via various payment methods to ensure all donations were consistently up to date with the correct coding. Used different platforms to enter data including IMMAS and Microsoft. Contacted customers regarding any queries about donations. Created invoices for external partners.
Customer Support Officer at Curo, Social Housing Association
July 1, 2025 - December 1, 2025
Maintained accurate customer records, case notes and personalised support plans. Organised one-to-one sessions, communicated with different teams and liaised with external agencies through emails, phone calls and meetings to ensure effective service delivery. Managed sensitive information with discretion, following all data protection laws. Carried out welfare calls and annual reviews making sure to keep an up to date record of information. Dealing with maintenance issues and directing them to the correct department. Got experience in Microsoft and QL software systems.
Customer Assistant at Tesco Old Mills, Paulton
October 1, 2019 - November 1, 2025
Supported daily store operations, including stock control and customer enquiries. Handled transactions and maintained accurate financial records at checkout. Worked as part of a team to ensure smooth operations in a fast-paced environment.
Waitress / Bartender (Seasonal) at The Old Down Inn, Emborough
October 1, 2024 - December 1, 2025
Managed orders and payments, maintaining accurate service records. Developed multitasking skills. Answered the phone to make customers bookings.
Saturday Assistant at James Christopher Hairdressing, Midsomer Norton
June 1, 2019 - October 1, 2019
Scheduled appointments, answered calls, and managed reception duties. Organised client records and maintained keeping their data safe.
Independent Travel
December 1, 2024 - May 1, 2025
Took time out to travel, planned and managed all bookings and schedules, demonstrating budgeting and organisation.

Education

BA (Hons) Criminology with Psychology (2:1) at Leeds Beckett University
January 11, 2030 - January 26, 2026

Qualifications

Duke of Edinburgh’s Award
January 11, 2030 - January 26, 2026

Industry Experience

Non-Profit Organization, Retail, Education, Professional Services, Travel & Hospitality

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