HD

Hope Dabernig

Available to hire

UX designer with a background in architecture and account management.

About

UX designer with a background in architecture and account management. Recently achieved a Professional Diploma in UX Design, bringing a combination user-centred design thinking, commercial awareness, and client relationship management.

Worked closely with customers and stakeholders to understand needs, solve problems, and deliver effective solutions, now looking to expand these skills by contributing to a collaborative UX design team.

  • Joined July 2026

Industry experience

  • Professional Services

Projects · 1

A selection of the work I produced in my student projects focusing on airline apps.

Work experience· 5 roles

RTM & Growth Lead · Nice DrinksSep 2022 – Dec 2025 · 3 yrs 4 mos

- Managed a portfolio of key customer accounts totalling £400k, including Twickenham Stadium, Lord’s Cricket & Manchester City FC: building long-term relationships and identifying customer needs, pain points, and opportunities for growth. - Analysed customer feedback and sales data to identify trends and opportunities for optimising sales. - Worked cross-functionally with operations, marketing, and leadership teams to improve customer experiences and internal processes. - Contributed up to 40% growth YoY for key customers through proactive account management and new business acquisition.

Key Account Manager · Nice DrinksJul 2022 – Sep 2022 · 3 mos

- Managed a portfolio of key customers worth +£300k - Brought St Austell Brewery on board with their festival customers, and huge opportunity for growth.

Sales Manager · Nice DrinksJun 2021 – Jul 2022 · 1 yr 2 mos

-Outreach to new business customers, account management & working closely with Co-Founders to shape the ‘start up’ sales strategy at Nice

Customer Assistant · Sainsbury'sOct 2019 – Jun 2021 · 1 yr 9 mos
Architectural Assistant · Jonathan Clark ArchitectsSep 2017 – Jun 2018 · 10 mos

Education

UX Design Diploma · The UX Design Institute2026
BA Architecture · University of Sheffield2014 – 2017

2:1

MA Graphic Arts · University of West of England2019 – 2021

Merit

Certifications and awards

Professional Diploma in UX Design2026

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