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I am Hope Mpumelelo Mhlophe, a billing and administration professional with a track record of delivering accurate invoicing, streamlined client coordination, and reliable record management. I excel at maintaining smooth administrative workflows, supporting financial operations, and contributing to organizational performance through structured systems and clear communication. I am committed to service excellence in deadline-driven environments and actively contribute to my community through roles such as Sunday School teacher and volunteer work with disability centres. I value teamwork, attention to detail, and dependable delivery of tasks.…I am Hope Mpumelelo Mhlophe, a billing and administration professional with a track record of delivering accurate invoicing, streamlined client coordination, and reliable record management. I excel at maintaining smooth administrative workflows, supporting financial operations, and contributing to organizational performance through structured systems and clear communication. I am committed to service excellence in deadline-driven environments and actively contribute to my community through roles such as Sunday School teacher and volunteer work with disability centres. I value teamwork, attention to detail, and dependable delivery of tasks.

Hope Mpumelelo Mhlophe

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I am Hope Mpumelelo Mhlophe, a billing and administration professional with a track record of delivering accurate invoicing, streamlined client coordination, and reliable record management. I excel at maintaining smooth administrative workflows, supporting financial operations, and contributing to organizational performance through structured systems and clear communication. I am committed to service excellence in deadline-driven environments and actively contribute to my community through roles such as Sunday School teacher and volunteer work with disability centres. I value teamwork, attention to detail, and dependable delivery of tasks.…I am Hope Mpumelelo Mhlophe, a billing and administration professional with a track record of delivering accurate invoicing, streamlined client coordination, and reliable record management. I excel at maintaining smooth administrative workflows, supporting financial operations, and contributing to organizational performance through structured systems and clear communication. I am committed to service excellence in deadline-driven environments and actively contribute to my community through roles such as Sunday School teacher and volunteer work with disability centres. I value teamwork, attention to detail, and dependable delivery of tasks.

Available to hire

I am Hope Mpumelelo Mhlophe, a billing and administration professional with a track record of delivering accurate invoicing, streamlined client coordination, and reliable record management. I excel at maintaining smooth administrative workflows, supporting financial operations, and contributing to organizational performance through structured systems and clear communication.

I am committed to service excellence in deadline-driven environments and actively contribute to my community through roles such as Sunday School teacher and volunteer work with disability centres. I value teamwork, attention to detail, and dependable delivery of tasks.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Tswana

Intermediate

Afrikaans

Intermediate

Work Experience

Billing Coordinator/Administrator at Prowalco Tatsuno

July 1, 2025 - January 31, 2026

Generated and processed customer invoices, resolved billing discrepancies, and maintained detailed records. Coordinated with clients to address billing issues, ensured accuracy and timely delivery, and supported broader administrative tasks.

Sales Intern/Student Advisor at Bidvest Afcom

January 1, 2024 - December 31, 2024

Assisted with lead generation and client follow-ups, administrative coordination, preparing quotes, updating client records, and tracking progress in CRM tools. Participated in team meetings, reporting, and performance reviews.

Program Participant at Making Us Youth Organisation

January 1, 2022 - June 30, 2022

Delivery of Home-based ECD Services: assisted with data capturing of attendees, helped peers with drafting their CVs, and contributed to mobilization efforts.

Participant at Seriti Institute

January 1, 2022 - June 30, 2022

Food Nutrition Awareness/Leadership (6-month training program).

Delivery of Home-based ECD Services at Making Us Youth Organisation

January 1, 2022 - June 30, 2022

Assisted with data capturing for walk-ins and peer CV drafting; participated in mobilization activities and program execution for home-based early childhood development services.

Education

Generic Management NQF 4 at Production Management Institute of Southern Africa

May 6, 2024 - June 30, 2025

I gained sales experience as a Sales Intern during the Internship.

Business Management NQF 5 at Production Management Institute of Southern Africa

May 22, 2023 - June 28, 2024

As a student, I learned the ropes of managing attendance and creating reports , I became the cohort lead.

Diploma in Professional Acting for Camera at City Varsity

February 11, 2019 - December 13, 2019

Skill: Public speaking and vocal delivery, Confidence in high-pressure environments, Audience engagement and presentation skills, Voice over and communication techniques, Story telling and message delivery and Research and script interpretation.