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I am a biology graduate with hands-on lab and research experience in microbiology, combined with over three years in customer service and telemarketing. I enjoy turning complex information into clear, engaging content and building rapport with clients to meet their needs. My strengths include editing, proofreading, transcription, and a detail-oriented approach to data and documentation, supported by strong communication and problem-solving skills, and proficiency with MS Office and creative software.…I am a biology graduate with hands-on lab and research experience in microbiology, combined with over three years in customer service and telemarketing. I enjoy turning complex information into clear, engaging content and building rapport with clients to meet their needs. My strengths include editing, proofreading, transcription, and a detail-oriented approach to data and documentation, supported by strong communication and problem-solving skills, and proficiency with MS Office and creative software.

Husna Hasan

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I am a biology graduate with hands-on lab and research experience in microbiology, combined with over three years in customer service and telemarketing. I enjoy turning complex information into clear, engaging content and building rapport with clients to meet their needs. My strengths include editing, proofreading, transcription, and a detail-oriented approach to data and documentation, supported by strong communication and problem-solving skills, and proficiency with MS Office and creative software.…I am a biology graduate with hands-on lab and research experience in microbiology, combined with over three years in customer service and telemarketing. I enjoy turning complex information into clear, engaging content and building rapport with clients to meet their needs. My strengths include editing, proofreading, transcription, and a detail-oriented approach to data and documentation, supported by strong communication and problem-solving skills, and proficiency with MS Office and creative software.

Available to hire

I am a biology graduate with hands-on lab and research experience in microbiology, combined with over three years in customer service and telemarketing. I enjoy turning complex information into clear, engaging content and building rapport with clients to meet their needs.

My strengths include editing, proofreading, transcription, and a detail-oriented approach to data and documentation, supported by strong communication and problem-solving skills, and proficiency with MS Office and creative software.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Telemarketing Executive at Intelligent Consultancy Sdn Bhd

April 1, 2022 - Present

Contact potential clients to provide information regarding services; demonstrate how services would meet clients' needs; identify client requirements, build rapport and deliver a compelling pitch; analyze clients' financial profiles via CTOS and collect relevant documents; process applications in a timely manner and respond to queries.

Customer Service Executive at SCICOM (MSC) Berhad

May 1, 2021 - Present

Assisted with incoming queries via phone support in Bahasa Melayu & English; effectively resolved customer issues within established timeframes and procedures; assisted customers with technical issues pertaining to network services.

Transcriptionist at Appen Ltd

October 1, 2020 - October 1, 2021

Transcribed and proofread Malay & English audio data using client transcription tools.

Research Trainee at Institute for Medical & Molecular Biotechnology, UTM

June 1, 2019 - September 30, 2019

Completed a mini project titled “Oxidative Status Assessment of Cissus Hastata (Semperai) Towards Croton Oil-Induced Haemorrhoid Rat Serum”; obtained results from ELISA tests (catalase & superoxide dismutase). Assisted a post-grad student in a research project on immunotherapy enhancement in an Osteosarcoma mouse model.