Available to hire
An accomplished writer and content creator with over a decade of experience modernising documentation for both internal and external audiences. Having forged a career from honed skills, I am capable of picking up technical concepts and translating them for wider audiences, as well as presenting information in a variety of formats beyond simply text.
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Work Experience
Document Control Specialist / Technical Writer / Digital Media Creator at Custom Solutions Development Department (company name not provided)
February 1, 2026 - May 2, 2026Created QMS work instructions, procedures and job aids to support established business processes and meet audit requirements. Worked on integrated systems for analysis of genetic variation and biological function, including document creation and documentation support.
Document Control Specialist at Illumina (via Custom Solutions Development Department)
February 1, 2026 - May 2, 2026Developed and maintained documentation deliverables to support integrated systems for analysis of genetic variation and biological function. Created QMS work instructions, procedures, and job aids to establish and maintain business processes meeting audit requirements. Managed documentation content and structured documentation outputs in support of organisational compliance needs.
Technical Writer at Smiths Detection
February 1, 2024 - June 30, 2025Overhauled and updated operating and technical reference manuals for submission to DocuFy CMS. Collaborated with subject matter experts to document new features and processes. Attended practical training covering operation and maintenance of the HI-SCAN 10080 X-ray system used for airport cargo screening, and incorporated learned operational details into technical documentation.
Technical Writer at Cinno
April 1, 2023 - October 31, 2023Developed documentation with the Product Development Engineering team, including training and onboarding via Salesforce platform (Salesforce Associate certified). Built working relationships with subject matter experts and learned end-to-end services. Produced How-to-Use and How-to-Configure documents for Mortgage Servicing, and generated user guides and technical reference manuals for Cinno’s banking software solutions.
Technical Writer at Cin o (Incino)
April 1, 2023 - October 31, 2023Developed documentation with the Product Engineering team, including training and onboarding to the Salesforce platform. Built strong working relationships with subject matter experts and learned Incino’s end-to-end services. Successfully created How-To-Use and How-To-Configure documents for Mortgage Servicing, and generated user guides and technical reference manuals for banking software solutions. Supported adoption through internal communication and product understanding.
Technical Writer at Playtech
September 1, 2021 - March 31, 2023Identified, generated, and maintained technical documentation for internal and external use for online gambling software and GDK products. Produced technical documentation for software being developed for online gambling. Supported the Corisn Client team by creating marketing materials and ensuring documentation quality. Introduced new style and content guidelines to update the team’s SharePoint documentation process, created a document vault as an information backup source, and supported other teams to maintain consistency of documentation content and formatting.
Technical Writer at Imagination Technologies
January 1, 2014 - October 31, 2018Produced marketing material related to products developed by the PowerVR team across multiple platforms (iOS, macOS, Linux, Windows, WebGL, Android). Maintained and managed the company YouTube channel and created web content such as videos and blog posts to advertise products. Worked with subject matter experts across the organisation to introduce marketing and tutorial videos into the documentation process, adding value to company presentations at B2B trade shows.
Education
Bachelor of Arts (Hons) 2.1 in English and Creative Writing at Brunel University
January 11, 2030 - January 1, 2013Bachelor of Arts (Honours) 2.1 in English and Creative Writing at Brunel University
January 11, 2030 - January 1, 2013Qualifications
Industry Experience
Financial Services, Gaming, Computers & Electronics, Transportation & Logistics, Manufacturing, Media & Entertainment, Professional Services, Software & Internet
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
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