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Hello! I am Ianoreen Maligro, a results-driven technical support and operations professional with 10 years of experience providing remote and on-site IT assistance, customer support, and process optimization. I combine hands-on technical expertise with strong analytical and communication skills to improve user experience and operational efficiency, and I enjoy solving complex problems and helping teams scale.…Hello! I am Ianoreen Maligro, a results-driven technical support and operations professional with 10 years of experience providing remote and on-site IT assistance, customer support, and process optimization. I combine hands-on technical expertise with strong analytical and communication skills to improve user experience and operational efficiency, and I enjoy solving complex problems and helping teams scale.

Ia Noreen Maligro

UX Designer, UI Designer, Graphic Designer, +7

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Hello! I am Ianoreen Maligro, a results-driven technical support and operations professional with 10 years of experience providing remote and on-site IT assistance, customer support, and process optimization. I combine hands-on technical expertise with strong analytical and communication skills to improve user experience and operational efficiency, and I enjoy solving complex problems and helping teams scale.…Hello! I am Ianoreen Maligro, a results-driven technical support and operations professional with 10 years of experience providing remote and on-site IT assistance, customer support, and process optimization. I combine hands-on technical expertise with strong analytical and communication skills to improve user experience and operational efficiency, and I enjoy solving complex problems and helping teams scale.

Available to hire

Hello! I am Ianoreen Maligro, a results-driven technical support and operations professional with 10 years of experience providing remote and on-site IT assistance, customer support, and process optimization.

I combine hands-on technical expertise with strong analytical and communication skills to improve user experience and operational efficiency, and I enjoy solving complex problems and helping teams scale.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Intermediate

Tagalog

Advanced

Work Experience

Freelance Customer Support & Operations Assistant at Aven Group LLP

July 1, 2025 - October 27, 2025

Managed customer support via Facebook and WhatsApp App, ensuring timely, brand-aligned responses. Streamlined internal communication and workflows in Slack. Optimized Notion workspace by updating SOPs and performance trackers. Monitored operational and prepared weekly reports with improvement suggestions.

Freelance Customer Support Specialist at HR.COM

November 11, 2024 - Present

Serves as the first point of contact for customer inquiries. Delivers professional, timely support across platforms (email, live chat, and phone) and documents interactions to ensure efficient resolution of issues.

Freelance Customer Support & Operations Assistant at Aven Group LLP

November 1, 2024 - Present

Managed customer support via Facebook and WhatsApp apps, ensuring timely, brand-aligned responses. Streamlined internal communications and workflows in Slack. Optimized Notion workspace and SOPs; monitored operations and prepared weekly reports with improvement suggestions.

App/Cloud Support Associate at Accenture

October 25, 2024 - October 25, 2024

Go-to person for providing technical assistance and support related to computer systems, hardware, and software. Responsible for answering queries and addressing system and user issues in a timely and professional manner via email, chat and phone calls.

App/ Cloud Support Associate at Accenture

September 1, 2020 - October 25, 2024

Go-to on-tap for providing technical assistance and support related to computer systems, hardware, and software. Responsible for answering queries and addressing system and user issues in a timely and professional manner via email, chat, and phone calls.

Remote PC/Mac/Mobile Device Support Specialist at Ebloc3

May 31, 2020 - May 31, 2020

Performs advanced remote PC/Mac/mobile device diagnostics and repair, optimization, and setup of client devices. Able to troubleshoot and support clients on latest devices/technology as soon as they are released to the market, leveraging product knowledge and actively finding support resources.

Remote Desk Support Specialist at Ebloc3

May 31, 2020 - May 31, 2020

Performs advanced remote PC/Mac/mobile device diagnostics and repair, optimization, and setup of client devices. Able to effectively troubleshoot and support clients on latest devices/tech as soon as they are released to the market.

Remote Desk to Support Specialist at EBLOC3

November 3, 2019 - May 31, 2020

Performs advanced remote PC/Mac/mobile device diagnostics and repair, optimization, and setup of client devices. Able to troubleshoot and support clients on late-model devices and technology as soon as they are released to market, leveraging knowledge and support resources.

Technical Representative at Link 5

November 2, 2019 - November 2, 2019

Technical Representative at Link 5

February 12, 2018 - November 2, 2019

Performs advanced remote PC/Mac/mobile device diagnostics and repairs, optimization, and setup for client devices. Effectively troubleshoots and supports clients on the latest devices and technologies, leveraging knowledge of product categories and available resources.

Technical Support Engineer at Microsoft

January 1, 2017 - January 1, 2017

Provided Windows 10 technical support fundamentals and remote problem solving; diagnosed software, hardware, and network issues; delivered customer-focused solutions.

Education

B.S. in Computer Engineering at Catholic University of San Antonio de Murcia

January 1, 2010 - January 1, 2015

M.S. in Innovation & Tourism Marketing at Saint Vincent's College, Madrid, Spain

January 1, 2024 - January 1, 2025

B.S. Computer Engineering at Catholic University of San Antonio de Murcia

January 1, 2010 - January 1, 2015