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Hi, I’m Ian Raphael B. Tahanlangit, an Industrial Engineer with a proven track record in customer care and end-to-end operations. I excel at turning complex back-end processes into smooth, value-driven experiences for clients and internal teams, ensuring accurate quotes, orders, and timely shipments while maintaining high standards of accuracy and compliance. I bring Lean Six Sigma Yellow Belt training and a data-driven mindset to optimize processes, forecast demand, and resolve issues through collaborative problem-solving and clear communication. I thrive in fast-paced environments and enjoy building positive relationships that drive satisfaction and operational excellence.…Hi, I’m Ian Raphael B. Tahanlangit, an Industrial Engineer with a proven track record in customer care and end-to-end operations. I excel at turning complex back-end processes into smooth, value-driven experiences for clients and internal teams, ensuring accurate quotes, orders, and timely shipments while maintaining high standards of accuracy and compliance. I bring Lean Six Sigma Yellow Belt training and a data-driven mindset to optimize processes, forecast demand, and resolve issues through collaborative problem-solving and clear communication. I thrive in fast-paced environments and enjoy building positive relationships that drive satisfaction and operational excellence.

Ian Raphael B. Tahanlangit

Project Manager, Production Coordinator, Content Producer, +1

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Hi, I’m Ian Raphael B. Tahanlangit, an Industrial Engineer with a proven track record in customer care and end-to-end operations. I excel at turning complex back-end processes into smooth, value-driven experiences for clients and internal teams, ensuring accurate quotes, orders, and timely shipments while maintaining high standards of accuracy and compliance. I bring Lean Six Sigma Yellow Belt training and a data-driven mindset to optimize processes, forecast demand, and resolve issues through collaborative problem-solving and clear communication. I thrive in fast-paced environments and enjoy building positive relationships that drive satisfaction and operational excellence.…Hi, I’m Ian Raphael B. Tahanlangit, an Industrial Engineer with a proven track record in customer care and end-to-end operations. I excel at turning complex back-end processes into smooth, value-driven experiences for clients and internal teams, ensuring accurate quotes, orders, and timely shipments while maintaining high standards of accuracy and compliance. I bring Lean Six Sigma Yellow Belt training and a data-driven mindset to optimize processes, forecast demand, and resolve issues through collaborative problem-solving and clear communication. I thrive in fast-paced environments and enjoy building positive relationships that drive satisfaction and operational excellence.

Available to hire

Hi, I’m Ian Raphael B. Tahanlangit, an Industrial Engineer with a proven track record in customer care and end-to-end operations. I excel at turning complex back-end processes into smooth, value-driven experiences for clients and internal teams, ensuring accurate quotes, orders, and timely shipments while maintaining high standards of accuracy and compliance.

I bring Lean Six Sigma Yellow Belt training and a data-driven mindset to optimize processes, forecast demand, and resolve issues through collaborative problem-solving and clear communication. I thrive in fast-paced environments and enjoy building positive relationships that drive satisfaction and operational excellence.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Client Operations and Customer Care Specialist Sr. at Insight

April 1, 2024 - Present

Engage with customers, partners, and internal stakeholders to address issues in support of organizational sales objectives. Prioritize and respond to incoming client calls and emails, ensuring timely follow-up on all open client returns and confirming that orders are accurate, placed, fulfilled, and shipped, while keeping the sales team informed of account developments. Monitor, follow up, and resolve new and overdue order backlogs daily. Coordinate internally with procurement, the pre-sales team, and finance regarding orders on hold. Collaborate with vendors on delinquent orders and those without purchase orders, ensuring clarity on firm estimated ship dates. Manage return applications for lost, damaged, or other customer-related concerns. Coordinate with licensing team to ensure that ordered licenses are sent to clients by the delivery date. Assist with quoting, ordering, account management, and report generation. Serve as the primary contact for pre-sales support, including account

Customer Service and Planning Engineer at Amkor Technology Philippines

December 1, 2021 - April 1, 2024

Ensured exceptional customer service by promptly addressing customer KPIs and generating comprehensive reports on issues and inquiries through collaboration with relevant departments. Analyzed and delivered precise monthly demand forecasts to anticipate customer fluctuations and identify potential material or capacity constraints. Resolved internal discrepancies in customer documentation by collaborating with schedulers, planners, and product engineers, ensuring necessary dispositions and clarifications were communicated effectively. Monitored daily loading, WIP, and shipment performance to ensure operational efficiency. Proactively followed up with the ATP internal team on urgent, expedited, held, and non-moving lots to facilitate timely resolution. Oversaw the planning and monitoring of critical assembly materials, including lead frames, mold compounds, wires, and epoxy, ensuring availability and preventing shortages. Tracked material usage and procurement to mitigate excess inventor

Order Fulfillment Specialist at Philko Ubins Ltd. Corp

November 1, 2019 - September 1, 2021

Conduct end-to-end monitoring of contract fulfillment information in accordance with the project delivery schedule. Obtain and secure compliance documents for each purchase order to ensure that shipments are delivered without any issues. Generate a weekly consolidated shipment report for customer reference, providing accurate and up-to-date shipment information. Collaborate with procurement personnel regarding the materials and manpower required for the project. Escalate and notify the project manager of any potential shipment delays that may impact on-time delivery (OTD) and KPI.