Hi, I’m Ibrahim Ghorab, a results-driven media buyer and sales professional with over 6 years of experience spanning customer service, sales, and digital marketing. I specialize in media planning, campaign optimization, and CRM-driven customer engagement to deliver measurable ROI and consistently exceed targets. I thrive in fast-paced environments, translating data into actionable marketing strategies, coordinating end-to-end campaigns across Meta platforms, and collaborating with cross-functional teams to ensure seamless operations. I’m passionate about continuous improvement, building strong partnerships with suppliers and customers, and driving sustainable business growth.…

Ibrahim Ghorab

Hi, I’m Ibrahim Ghorab, a results-driven media buyer and sales professional with over 6 years of experience spanning customer service, sales, and digital marketing. I specialize in media planning, campaign optimization, and CRM-driven customer engagement to deliver measurable ROI and consistently exceed targets. I thrive in fast-paced environments, translating data into actionable marketing strategies, coordinating end-to-end campaigns across Meta platforms, and collaborating with cross-functional teams to ensure seamless operations. I’m passionate about continuous improvement, building strong partnerships with suppliers and customers, and driving sustainable business growth.…

Available to hire

Hi, I’m Ibrahim Ghorab, a results-driven media buyer and sales professional with over 6 years of experience spanning customer service, sales, and digital marketing. I specialize in media planning, campaign optimization, and CRM-driven customer engagement to deliver measurable ROI and consistently exceed targets.

I thrive in fast-paced environments, translating data into actionable marketing strategies, coordinating end-to-end campaigns across Meta platforms, and collaborating with cross-functional teams to ensure seamless operations. I’m passionate about continuous improvement, building strong partnerships with suppliers and customers, and driving sustainable business growth.

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Skills

Experience Level

Language

English
Fluent
Arabic
Fluent
German
Beginner

Work Experience

Founder and One Man Crew at Personal Online Brand
January 1, 2023 - Present
Founded and managed an online footwear e-commerce store, driving all aspects of business operations, including digital marketing, strategic planning, and supply chain management. Utilized Meta platforms (Facebook, Instagram, WhatsApp) to implement performance marketing campaigns and collaborate with local suppliers and logistics companies to ensure seamless operations. Accomplishments include designing and launching data-driven advertising campaigns on Meta Platforms, achieving increases in customer acquisition, engagement, and sales revenue. Built customer-centric brand identity, boosting retention and fostering repeat business.
Customer Happiness Agent at KcalLife
April 1, 2025 - Present
Provided exceptional support to customers across multiple channels, resolving inquiries, processing orders, and maintaining satisfaction to act as the bridge between the brand and customers.
Digital Marketing Specialist at Sports Excitement / Seasonal Project
July 1, 2024 - September 22, 2025
Partnered with creative teams to craft engaging marketing strategies, drove project alignment and success, and advanced cross-functional execution to deliver measurable ROI across digital channels.
Customer Happiness Agent at Etisalat UAE
October 1, 2023 - September 22, 2025
Delivered customer-centric service, resolution of inquiries, and ensured positive experiences across touchpoints while supporting brand promises and driving satisfaction.
Customer Care Specialist at Vodafone International Services
January 1, 2021 - September 22, 2025
Delivered exceptional customer service by managing inquiries, resolving complaints, and driving sales while consistently achieving KPIs; enhanced customer relationships and contributed to account success.
Supervisor's Delegate at Vodafone International Services
September 1, 2021 - September 22, 2025
Achieved a 30% reduction in escalation resolution time, increased team performance by 25%, implemented targeted coaching programs, and improved overall customer satisfaction.
Digital Marketing Specialist at Dot Spot Lights
February 1, 2022 - September 22, 2025
Developed data-driven marketing strategies, resulting in notable increases in online engagement and conversions; led cross-channel campaigns and collaborated with design and content teams to optimize performance.
Digital Marketing Specialist at Dot Spot Lights
January 1, 2024 - Present
Maintained end-to-end marketing responsibilities, enabling seamless order fulfillment and improving brand visibility through targeted campaigns and performance optimization across platforms.
Founder & One Man Crew at Personal Online Brand
January 1, 2023 - Present
Founded and managed an online footwear e-commerce store, driving all aspects of business operations including digital marketing, strategic planning, and supply chain management. Utilized Meta platforms to implement performance marketing campaigns, built partnerships with local vendors and delivery providers, created a customer-centric brand identity, and delivered data-driven campaigns that improved customer acquisition and retention.
Digital Marketing Specialist at Dot Spot Lights
January 1, 2024 - Present
Developed data-driven marketing strategies, generated a strong pipeline of qualified leads, and collaborated with UX/UI teams to create visually compelling, user-focused content for social media campaigns. Implemented end-to-end campaign execution and optimized performance across platforms.
Telemarketing Specialist at Etisalat UAE
December 31, 2021 - September 22, 2025
Developed a strong pipeline of qualified leads by assessing customer needs and highlighting product benefits; consistently surpassed sales targets and improved customer engagement.
Customer Care Specialist at Vodafone International Services
January 31, 2021 - September 22, 2025
Delivered exceptional customer service by managing inquiries, resolving complaints, and driving sales while consistently meeting and exceeding KPIs. Implemented targeted coaching and conflict-resolution tactics to improve team performance and customer satisfaction.
Supervisor's Delegate at Vodafone International Services
September 30, 2021 - September 22, 2025
Achieved a 30% reduction in escalation resolution time, increased team performance by 25%, and consistently met/exceeded KPIs. Implemented targeted coaching programs, resolved 95% of internal requests, and improved overall workflow.
Seasonal Project Digital Marketing Specialist at Sports Excitement
July 31, 2024 - September 22, 2025
Partnered with creative teams to craft engaging marketing strategies, drove alignment and project success, and enhanced digital marketing capabilities through cross-functional collaboration and execution. Designed and implemented data-driven marketing strategies across multiple platforms to increase online engagement.
Founder & One-Man Crew at Self-Employed / Online Footwear E-commerce Store
January 2, 2023 - Present
Founded and managed an online footwear e-commerce store, overseeing all aspects of business operations including digital marketing, strategic planning, and supply chain management. Used Meta platforms (Facebook, Instagram, WhatsApp) to implement performance marketing campaigns and collaborated with local suppliers and logistics partners to ensure seamless operations. Designed and launched data-driven advertising campaigns, achieving consistent increases in customer acquisition, engagement, and sales revenue. Built partnerships with local vendors and delivery providers to improve logistics efficiency and reduce costs. Built a customer-centric brand identity to boost retention and foster repeat business.
Customer Happiness Agent at KcalLife
April 1, 2025 - Present
Provided exceptional support to customers across multiple channels, ensuring a seamless and positive experience with healthy food products and services. Acted as the bridge between the brand and valued customers by resolving inquiries, processing orders, and maintaining high satisfaction levels.
Telemarketing Specialist at Etisalat UAE
January 2, 2021 - September 29, 2025
Delivered exceptional customer service by managing customer inquiries, resolving complaints, and driving sales while consistently achieving key performance indicators (KPIs).
Customer Care Specialist at Vodafone Egypt
September 1, 2021 - September 29, 2025
Delivered excellent customer care, handling inquiries and resolving issues to support customer satisfaction and retention.
Supervisor's Delegate at Vodafone Egypt
September 1, 2021 - September 29, 2025
Achieved a 30% reduction in escalation resolution time, increased team performance by 25%, and consistently met/exceeded KPIs. Implemented targeted coaching programs, leading to a 20% decrease in error rates and streamlined workflows.
Digital Marketing Specialist at Dot Spot Lights
March 2, 2025 - September 29, 2025
Built and delivered a robust data-driven digital advertising program, optimizing end-to-end processes, leading to improved customer acquisition and engagement. Managed cross-channel campaigns across Facebook, Instagram, and WhatsApp with a focus on seamless integration of marketing efforts.
Digital Marketing Specialist at Seasonal Project (Sports Excitement)
July 1, 2024 - September 29, 2025
Developed a strong pipeline of qualified leads by assessing customer needs and highlighting product benefits, consistently surpassing sales targets and enhancing customer engagement. Led cross-functional collaboration with creative teams to craft engaging marketing strategies and project success.

Education

Bachelor's Degree in Business Administration at Cairo University
June 1, 2015 - May 1, 2019
Bachelor of Business Administration at Cairo University
June 1, 2015 - May 31, 2019
Bachelor's Degree in Economics and Political Science at Cairo University, Egypt
June 1, 2015 - May 1, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Retail, Software & Internet, Professional Services, Telecommunications

Skills

Experience Level