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I'm Philip Szerenos, a reliable and adaptable professional with a background in customer service, administration, and language work. I pride myself on meeting deadlines, attention to detail, and a proactive, learn-on-the-job mindset. I am fluent in German, Swedish, and Polish, and I recently relocated to Poland to broaden my experience. I am legally authorized to work here and bring a friendly, client-focused approach along with a strong work ethic to any team.…I'm Philip Szerenos, a reliable and adaptable professional with a background in customer service, administration, and language work. I pride myself on meeting deadlines, attention to detail, and a proactive, learn-on-the-job mindset. I am fluent in German, Swedish, and Polish, and I recently relocated to Poland to broaden my experience. I am legally authorized to work here and bring a friendly, client-focused approach along with a strong work ethic to any team.

Philip Szerenos

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I'm Philip Szerenos, a reliable and adaptable professional with a background in customer service, administration, and language work. I pride myself on meeting deadlines, attention to detail, and a proactive, learn-on-the-job mindset. I am fluent in German, Swedish, and Polish, and I recently relocated to Poland to broaden my experience. I am legally authorized to work here and bring a friendly, client-focused approach along with a strong work ethic to any team.…I'm Philip Szerenos, a reliable and adaptable professional with a background in customer service, administration, and language work. I pride myself on meeting deadlines, attention to detail, and a proactive, learn-on-the-job mindset. I am fluent in German, Swedish, and Polish, and I recently relocated to Poland to broaden my experience. I am legally authorized to work here and bring a friendly, client-focused approach along with a strong work ethic to any team.

Available to hire

I’m Philip Szerenos, a reliable and adaptable professional with a background in customer service, administration, and language work. I pride myself on meeting deadlines, attention to detail, and a proactive, learn-on-the-job mindset. I am fluent in German, Swedish, and Polish, and I recently relocated to Poland to broaden my experience. I am legally authorized to work here and bring a friendly, client-focused approach along with a strong work ethic to any team.

Skills

Music Theory

Experience Level

Music Theory

Expert

Language

German

Fluent

Swedish

Fluent

Polish

Fluent

Work Experience

Sales Assistant (Voluntary) at British Heart Foundation

October 1, 2013 - September 30, 2014

Assisted and served customers, processed stock (sorting, steaming, pricing, hanging donated items), participated in till operations, and promoted understanding of the charity's work while adhering to Health and Safety policies.

Shop Floor Assistant at ASDA

September 1, 2014 - July 31, 2019

Provided excellent customer service, restocked and maintained multiple departments, kept areas tidy and presentable, and assisted with deliveries and storage.

Customer Service Advisor at EON (Manpower)

July 1, 2019 - April 30, 2021

Handled customer calls to book meter exchange appointments, logged complaints, followed GDPR guidelines, and directed customers to the appropriate department to ensure effective service.

Self-Employed Administrator at Self-Employed

August 1, 2021 - July 31, 2022

Responded to customer emails, provided summaries of charges, performed bookkeeping, managed timely shipping of orders, and updated online shop availability.

Customer Care Colleague at Barclays (Randstad)

July 1, 2022 - November 30, 2022

Answered customer calls, assisted with everyday banking needs, adhered to ID&V and Data Protection regulations, and referred customers to specialists when required.

KYC Administrator at Barclays (Randstad)

November 1, 2022 - March 31, 2023

Completed KYC refresh cases for Barclays’ business customers, ensured Salesforce data accuracy, and identified inconsistencies for correction.

Query Analyst at Rentokil Initial

April 1, 2023 - November 30, 2023

Processed customer invoice disputes, responded to emails and calls regarding disptute progress, opened/closed disputes per procedures, and contributed to monthly targets by resolving disputes efficiently.

Technical Advisor with German (in Poland) at Deutsche Bank (Concentrix)

December 1, 2025 - January 31, 2026

Answer calls from Deutsche Bank, Postbank, and Miles & More customers in German; comply with banking data protection regulations; assist with telephone banking IDs and Deutsche Bank app setup.