I am a commercially minded ecommerce manager with 10+ years of hands-on ecommerce experience across Shopify and Shopify Plus, including co-owning and operating a Shopify B2C brand end-to-end. Most recently I contributed to ~186% YoY ecommerce revenue growth at Artisti Coffee Roasters on Shopify Plus and led the brand's US market rollout. I specialise in CRO, Klaviyo lifecycle marketing, merchandising, SEO/AEO, paid acquisition support, analytics and customer journey optimisation, with a strong focus on revenue growth and retention. I combine strategic ownership with hands-on execution across Shopify performance, onsite optimisation, email lifecycle, reporting and agency/vendor management. Technically, I am comfortable inside the platform (Liquid, schema, Core Web Vitals, feeds and tracking) and I regularly leverage Claude Code to accelerate CRO, content and reporting, including building custom workflows, automations and apps where off-the-shelf tools don't fit.

Jay Bailey

I am a commercially minded ecommerce manager with 10+ years of hands-on ecommerce experience across Shopify and Shopify Plus, including co-owning and operating a Shopify B2C brand end-to-end. Most recently I contributed to ~186% YoY ecommerce revenue growth at Artisti Coffee Roasters on Shopify Plus and led the brand's US market rollout. I specialise in CRO, Klaviyo lifecycle marketing, merchandising, SEO/AEO, paid acquisition support, analytics and customer journey optimisation, with a strong focus on revenue growth and retention. I combine strategic ownership with hands-on execution across Shopify performance, onsite optimisation, email lifecycle, reporting and agency/vendor management. Technically, I am comfortable inside the platform (Liquid, schema, Core Web Vitals, feeds and tracking) and I regularly leverage Claude Code to accelerate CRO, content and reporting, including building custom workflows, automations and apps where off-the-shelf tools don't fit.

Available to hire

I am a commercially minded ecommerce manager with 10+ years of hands-on ecommerce experience across Shopify and Shopify Plus, including co-owning and operating a Shopify B2C brand end-to-end.

Most recently I contributed to ~186% YoY ecommerce revenue growth at Artisti Coffee Roasters on Shopify Plus and led the brand’s US market rollout. I specialise in CRO, Klaviyo lifecycle marketing, merchandising, SEO/AEO, paid acquisition support, analytics and customer journey optimisation, with a strong focus on revenue growth and retention. I combine strategic ownership with hands-on execution across Shopify performance, onsite optimisation, email lifecycle, reporting and agency/vendor management. Technically, I am comfortable inside the platform (Liquid, schema, Core Web Vitals, feeds and tracking) and I regularly leverage Claude Code to accelerate CRO, content and reporting, including building custom workflows, automations and apps where off-the-shelf tools don’t fit.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Founder & eCommerce Lead at Ikaika Creative
January 1, 2024 - Present
eCommerce studio delivering Shopify and Shopify Plus solutions for Australian ecommerce brands across DTC, retail and specialty categories. Led ecommerce growth initiatives across UX, CRO, retention and AOV optimisation; US market rollout for Artisti Coffee Roasters; PDP, cart and navigation improvements via Liquid/theme work; managed Klaviyo lifecycle flows and campaigns; coordinated paid performance initiatives; built a post-purchase offers app.
Client Engagement Lead – Artisti Coffee Roasters at Artisti Coffee Roasters
August 1, 2024 - December 1, 2025
Led ecommerce growth on Shopify Plus across UX, CRO, retention and AOV optimisation; US market rollout; PDP, cart and navigation improvements; post-purchase offers app; collaborated with marketing, content and paid media; contributed to ~186% YoY revenue growth.
Co-owner & eCommerce Lead at House of Aloha
January 1, 2016 - Present
Co-owner and sole eCommerce lead for an established Shopify jewellery brand. Own the ecommerce channel end-to-end: merchandising, product presentation, customer journey optimization; SEO, Google Ads and Merchant Center optimization; Klaviyo lifecycle marketing; CRO and onsite performance.
Head of Software Delivery / Software Development Manager at The Australian Software Company (TASC)
January 1, 2000 - December 31, 2016
Sixteen years across software delivery and team leadership for enterprise and mid-market clients. Acted as customer-facing project lead through discovery, scope definition, build, QA and deployment; coordinated stakeholders, internal teams and external partners; translated business requirements into practical technical outcomes.
Headless Storefront Developer at Mana for Men
January 1, 2026 - Present
Building headless storefront on Shopify Hydrogen 2026.1 + Sanity v5 + React 19 + Tailwind 4. Schema design, GROQ queries, component library, SEO and performance work.
OpenCart to Shopify Migration Lead at Music Centre Gosford
January 1, 2026 - Present
Currently delivering a large OpenCart to Shopify migration including SEO-preserving URL redirects and a full ecommerce rebuild.
Shopify Loyalty App Developer at Ikaika Creative
January 1, 2026 - Present
Built end-to-end Shopify loyalty application approved for Shopify App Store listing; Admin API integrations, checkout extensions, billing and merchant onboarding flows.
Product Lead – Shopify Loyalty App at Ikaika Creative
January 1, 2026 - Present
Created a Shopify loyalty product, from concept to App Store listing, including Admin API, checkout extensions, billing and onboarding.

Education

Bachelor of Science (Computer Science) at University of Technology Sydney
January 11, 2030 - January 1, 2004

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Software & Internet, Professional Services, Media & Entertainment