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I am a results-driven customer relations specialist with extensive experience supporting high-value clients and stakeholders in fast-paced environments. I excel at managing complex onboarding, compliance processes, and delivering personalized, premium service. I am highly organized, tech-savvy, and fluent in Hebrew and English, with a passion for building meaningful relationships and optimizing investor experiences.…I am a results-driven customer relations specialist with extensive experience supporting high-value clients and stakeholders in fast-paced environments. I excel at managing complex onboarding, compliance processes, and delivering personalized, premium service. I am highly organized, tech-savvy, and fluent in Hebrew and English, with a passion for building meaningful relationships and optimizing investor experiences.

Ilana Marom

Content Creator, Copywriter, Co-Writer, +1

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I am a results-driven customer relations specialist with extensive experience supporting high-value clients and stakeholders in fast-paced environments. I excel at managing complex onboarding, compliance processes, and delivering personalized, premium service. I am highly organized, tech-savvy, and fluent in Hebrew and English, with a passion for building meaningful relationships and optimizing investor experiences.…I am a results-driven customer relations specialist with extensive experience supporting high-value clients and stakeholders in fast-paced environments. I excel at managing complex onboarding, compliance processes, and delivering personalized, premium service. I am highly organized, tech-savvy, and fluent in Hebrew and English, with a passion for building meaningful relationships and optimizing investor experiences.

Available to hire

I am a results-driven customer relations specialist with extensive experience supporting high-value clients and stakeholders in fast-paced environments. I excel at managing complex onboarding, compliance processes, and delivering personalized, premium service.

I am highly organized, tech-savvy, and fluent in Hebrew and English, with a passion for building meaningful relationships and optimizing investor experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Hebrew (modern)

Fluent

Work Experience

Business Development and Investor Relations Manager at Bluewave Realty

January 1, 2023 - Present

Built and managed long-term relationships with investors and high-value clients, providing comprehensive support and personalized service throughout the investment process. Addressed and resolved client concerns, ensuring high satisfaction and retention rates. Collaborated with legal, banking, and compliance teams to deliver seamless client experiences and solutions. Analyzed client activity and feedback to identify engagement opportunities and areas for improvement.

Corporate Sales & Strategic Business Development Manager at Setai Hotel Group

January 1, 2016 - December 31, 2023

Managed key accounts and VIP clients for a portfolio of 15 luxury hotels, delivering tailored service and engagement strategies to maximize satisfaction and loyalty. Served as the primary contact for high-value clients, addressing their needs, resolving issues, and ensuring a premium experience. Monitored client activity and feedback, using data insights to proactively engage and retain top clients. Coordinated with sales, marketing, and operations teams to deliver seamless, memorable experiences for VIP guests. Organized and participated in exclusive events and promotions to enhance client engagement. Achievements included increasing annual revenue by $1.4M and 26% sales growth, and growing the VIP client base by 20%.

Corporate Sales & Account Manager at The Jerusalem Post “Lite Talk” Project

January 1, 2012 - December 31, 2016

Developed and managed a portfolio of over 100 corporate and VIP clients, including major banks and government authorities. Designed and implemented personalized engagement strategies to drive client satisfaction and retention. Led a team of 8 account managers, ensuring high standards of service and communication.