Ilinka Stojcheva

Available to hire

Hi, I'm Ilinka, a Digital Marketing dedicated to helping businesses improve their online presence and deliver excellent customer experiences.

About

Hi, I’m Ilinka, a Digital Marketing dedicated to helping businesses improve their online presence and deliver excellent customer experiences.

My background combines digital marketing, social media management, content creation, and customer support. Through my experience in e-commerce and customer service, I have assisted customers via email, chat, and phone, managed orders, returns, and refunds, and ensured customer satisfaction.

My services include:

• Customer Support (Email, Chat & Ticket Handling)
• E-commerce Support
• Order Management & Returns Processing
• Social Media Management
• Content Creation
• Lead Generation
• SEO Basics
• Email Marketing
• Canva Design & Branding

I am organized, detail-oriented, and committed to providing professional support that helps businesses build strong customer relationships and grow their brand.

I look forward to helping your business succeed.

  • 4 years' experience
  • Joined March 2026

Languages

  • EnglishAdvanced
  • MacedonianIntermediate
  • GermanFluent
  • FrenchAdvanced
  • AlbanianIntermediate

Industry experience

  • Media & Entertainment
  • Retail
  • Professional Services
  • Software & Internet
  • Education
  • Consumer Goods

More experts in Renens, Switzerland

Work experience· 6 roles

Freelance Digital Marketing Specialist · Self-employedJan 2026 – Present · 11 mos

Provided personalized digital marketing services including social media content creation, audience targeting, Canva visuals, caption writing, and promotional text; Researched digital marketing trends and developed creative marketing concepts for beauty & lifestyle brands; Managed social media content and supported brand growth

Sales Advisor – Beauty & Cosmetics · Manor (Vaud, Switzerland)Jan 2023 – Dec 2025 · 3 yrs

Provided personalized customer service and product recommendations; Assisted customers in selecting beauty and cosmetic products; Promoted products and supported sales targets; Handled payments and operated the cash register; Maintained product displays and ensured store reorganization; Contributed to a positive shopping experience

Fashion Sales Consultant · Polater Boutique, Renens, SwitzerlandJan 2022 – Present · 4 yrs 11 mos

Provided personalized customer service and product recommendations; Assisted customers in selecting beauty and cosmetic products; Promoted products and supported sales targets; Handled payments and operated the cash register; Maintained product displays and store organization; Contributed to a positive shopping experience

Student Job – Social Media Content CreatorJan 2022 – Present · 4 yrs 11 mos
Fashion Sales Consultant · Polater BoutiqueJan 2022 – Present · 4 yrs 11 mos
Fashion Sales Consultant · Polater Boutique, RenensJan 2022 – Dec 2022 · 1 yr

Education· 5

Swiss Matura Preparation / Academic Refresher Program · École du Flon, Lausanne2015 – 2019
Digital Marketing Training (CPD Certified) · IQ Online Academy2026
Digital Marketing Training (CPD Certified) · IQ Online Academy2026
Academic Refresher Program · École du Flon2022 – 2026

Certifications and awards· 7

Food Technician Diploma (CFC-equivalent, SEFRI recognized)2030 – 2026
Digital Marketing Training (CPD Certified)2026
Switzerland Integration Program2015 – 2019
Food Technician Diploma (CFC-equivalent, SEFRI recognized)2030 – 2026

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