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Hello! I'm Ilkay , a dynamic and detail-oriented professional with a proven track record in efficiently managing operations, enhancing customer satisfaction, and ensuring regulatory compliance. I excel at coordinating with multiple departments, solving problems on the fly, and implementing practical processes that improve efficiency and service quality. I thrive in fast-paced environments, stay calm under pressure, and bring strong interpersonal and communication skills to every team. I am eager to apply my hospitality and office administration experience to new challenges, continuing to learn and contribute to organizational success.…Hello! I'm Ilkay , a dynamic and detail-oriented professional with a proven track record in efficiently managing operations, enhancing customer satisfaction, and ensuring regulatory compliance. I excel at coordinating with multiple departments, solving problems on the fly, and implementing practical processes that improve efficiency and service quality. I thrive in fast-paced environments, stay calm under pressure, and bring strong interpersonal and communication skills to every team. I am eager to apply my hospitality and office administration experience to new challenges, continuing to learn and contribute to organizational success.

Ilkay Naz Sariatli

Graphic Designer, Video Editor, Web Designer, +5

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Hello! I'm Ilkay , a dynamic and detail-oriented professional with a proven track record in efficiently managing operations, enhancing customer satisfaction, and ensuring regulatory compliance. I excel at coordinating with multiple departments, solving problems on the fly, and implementing practical processes that improve efficiency and service quality. I thrive in fast-paced environments, stay calm under pressure, and bring strong interpersonal and communication skills to every team. I am eager to apply my hospitality and office administration experience to new challenges, continuing to learn and contribute to organizational success.…Hello! I'm Ilkay , a dynamic and detail-oriented professional with a proven track record in efficiently managing operations, enhancing customer satisfaction, and ensuring regulatory compliance. I excel at coordinating with multiple departments, solving problems on the fly, and implementing practical processes that improve efficiency and service quality. I thrive in fast-paced environments, stay calm under pressure, and bring strong interpersonal and communication skills to every team. I am eager to apply my hospitality and office administration experience to new challenges, continuing to learn and contribute to organizational success.

Available to hire

Hello! I’m Ilkay , a dynamic and detail-oriented professional with a proven track record in efficiently managing operations, enhancing customer satisfaction, and ensuring regulatory compliance. I excel at coordinating with multiple departments, solving problems on the fly, and implementing practical processes that improve efficiency and service quality.

I thrive in fast-paced environments, stay calm under pressure, and bring strong interpersonal and communication skills to every team. I am eager to apply my hospitality and office administration experience to new challenges, continuing to learn and contribute to organizational success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Turkish

Fluent

English

Fluent

German

Intermediate

Work Experience

Pro. Sales assistant at Inditex-Pull and Bear

November 15, 2025 - November 15, 2025

Welcomed customers, identified needs, and recommended solutions to drive conversion and average basket size. Delivered consultative product guidance and demos, translating features into customer benefits to build value and close sales. Maintained merchandising standards by replenishing stock, folding/sizing, facing products, and executing planograms and window updates. Managed queues and fitting room flow; resolved customer queries, returns, and warranty cases per policy. Coordinated click-and-collect, ship-from-store, and online returns; used handheld devices to locate inventory and fulfill orders quickly. Built product knowledge across ranges and shared insights with customers and peers.

Barback at Top Golf Club

June 18, 2025 - June 18, 2025

Preparation of non-alcoholic beverages (espresso, coffee, tea, seasonal specialties) and pouring beer to house standards. Assembled basic cocktails and mocktails, prepared garnishes and house juice/mixer batches, and sanitized/replenished ice wells to meet service standards. Maintained bar cleanliness, checked equipment functionality, and escalated maintenance as needed. Communicated effectively with kitchen and security; supported responsible alcohol service. Provided guest service by answering menu questions and fulfilling minor requests.

Customer Relationship Coordinator at Paximum

May 1, 2024 - May 1, 2024

Assisted and advised customers exploring travel options; made reservations based on requirements and budget. Checked availability for desired dates, helped plan itineraries, processed payments, and sent confirmations. Resolved booking issues, up-sold additional services (tours, travel insurance, upgrades), and supported amendments or cancellations.

Front Office Administrator at Marriott Renaissance Hotel

January 1, 2023 - January 1, 2023

Performed check-in and check-out tasks; managed online and phone reservations. Informed guests about payment methods and verified credit card data. Welcomed guests, assigned rooms, and provided information about the hotel, rooms, rates, and amenities. Addressed client complaints promptly and professionally. Liaised with housekeeping to ensure rooms were clean and ready, confirmed group reservations, and arranged personalized services for VIP guests. Upsold facilities and services as appropriate, and maintained updated booking and payment records.

Front Office Coordinator at Club Amazon Hotel

October 1, 2022 - October 1, 2022

Provided support for accounting functions (payroll, accounts payable) and coordinated with other departments to ensure paperwork was processed accurately and on time. Resolved customer concerns, coordinated with vendors for equipment repairs/replacements, processed new-hire paperwork, and handled incoming client calls for scheduling or issue resolution. Recorded account transactions and prepared reports on customer trends and business performance.

Operations Assistant at Rixos Hotels

October 1, 2019 - October 1, 2019

Acted as second-in-command to the manager, handling duties in their absence and assisting with operational issues. Scheduled meetings and team-building sessions; promptly answered staff questions, maintained vendor relationships, supported recruitment and onboarding, managed inventory/orders, and updated logs. Analyzed operations and forwarded improvement suggestions to the Manager.

Specialist at Sunis Hotels

January 1, 2018 - January 1, 2018

Managed client needs and tailored travel arrangements to meet individual preferences. Formulated logistics plans to ensure smooth and efficient trips, built strong internal and external partnerships, responded to queries promptly, and negotiated with vendors to secure favorable rates. Coordinated with external suppliers and internal procurement to optimize costs and deliver practical travel solutions.

Professional Sales Assistant at Inditex-Pull and Bear

November 15, 2025 - November 15, 2025

Delivered customer-focused service, identified needs, demonstrated products, managed stock and merchandising, and handled queries, returns, and promotions while coordinating with store operations.