Available to hire
Creative, multilingual Customer Experience Specialist and UX writer. I optimize tours, create in-app content, and improve product experiences to drive customer satisfaction, trust, and loyalty. I thrive on collaboration, gathering insights, and turning feedback into memorable experiences that delight users.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
French
Fluent
Arabic
Fluent
English
Fluent
Italian
Advanced
Turkish
Advanced
Spanish; Castilian
Beginner
Work Experience
Content Specialist & UX Copywriter at Crown Tours
March 1, 2023 - PresentEvaluate tours and customer journeys to identify pain points and implement improvements; Create app content, UX microcopy, and onboarding flows; collaborate with product, tech, and audio-visual teams to ensure content accuracy and alignment with real experiences; drive customer satisfaction and loyalty; coordinate cross-functional teams and translate feedback into actionable content improvements.
Social Media Manager & Event Coordinator at Della Manna
March 1, 2024 - February 1, 2025Managed content calendars across social platforms; Coordinated branding, photography, and copy for food and lifestyle events; Oversaw engagement metrics and evaluated content for performance.
Intern at Plastima Group
June 1, 2019 - July 1, 2019Prospected and negotiated with potential clients worldwide. Followed up and verified orders.
Volunteer Teacher at Rome Business School
January 1, 2022 - January 1, 2023Volunteer teaching; Supported translator and event organization initiatives and social media management as part of the program.
Social Media Manager at Della Manna
March 1, 2024 - February 28, 2025Managed content calendars and event promotion across social platforms.
Intern - International Trade & Logistics at Plastima Group
June 1, 2019 - July 31, 2019Prospected and negotiated with potential clients worldwide. Followed up and verified orders.
CRM & Social Media Manager
March 1, 2021 - June 30, 2021Implemented a CRM system with HubSpot; identified KPIs. Managed social media, Etsy, and Shopify accounts.
Education
Master in Marketing and Commercial Action at National School of Business and Management
January 1, 2016 - January 1, 2021Education Translation & Event Organization Program at Rome Business School
January 1, 2022 - January 1, 2023Master in Marketing and Commercial Action at National School of Business and Management
January 1, 2016 - January 1, 2021Master in Business Transformation and Digital Marketing at Rome Business School
January 1, 2022 - January 1, 2023Qualifications
Industry Experience
Media & Entertainment, Professional Services, Education, Software & Internet, Travel & Hospitality
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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