Available to hire
I’m a Customer Support & Success Specialist with 10 years of experience bridging between people, products, and processes. I’ve grown from front-line sales and customer support into a more strategic role—using empathy, data, and structure to turn friction into clarity.
At Porsche and Stripe, I learned to balance technical problem-solving with relationship-building, turning customer insights into product improvements and scalable workflows. I thrive in environments where data and humanity meet systems thinking.
Experience Level
Language
French
Fluent
English
Fluent
Spanish; Castilian
Advanced
Arabic
Intermediate
Work Experience
Porsche Remote Customer Support & Product Specialist at Porsche
January 1, 2023 - October 28, 2025Managed global high-value clients across markets, ensuring high retention and consistent CSAT (98%). Partnered with Product, Sales, and Engineering to deliver seamless user experiences and close the feedback loop between clients and dev teams. Onboarded new support team members, ensuring fast ramp-up, consistent service quality, and deep product understanding.
Stripe Remote B2B SaaS Customer Support Specialist at Stripe
January 1, 2023 - January 1, 2023Implemented support process best practices, boosting ticket resolution efficiency and enhancing team collaboration. Provided proactive, technical support to B2B clients, identifying bugs and coordinating with engineering for fast resolution. Led onboarding for new support team members, ensuring fast ramp-up, consistent service quality, and deep product understanding.
Sales & Corner Manager at American Vintage Flagship Paris
January 1, 2021 - January 1, 2021Led an 8-member team, driving +20% revenue and +30% retention through personalized customer engagement and team coaching.
Sales & Personal Styling Consultant at Lafayette Champs-Elysées Paris
January 1, 2020 - January 1, 2020Delivered high-end styling and sales experiences, building lasting client relationships and contributing to revenue growth.
Sales & Personal Styling Consultant (Hugo Boss Flagship) at Hugo Boss Flagship Paris
January 1, 2019 - January 1, 2019Ranked in the top 10% for performance; exceeded sales goals while maintaining high satisfaction standards.
Sales & Boutique Manager at Furla Paris
January 1, 2017 - January 1, 2017Managed a boutique and a 4-person team; achieved 20% above target revenue consistently through upselling and relationship building.
Education
Theater actress at Cours Florent
September 1, 2017 - July 25, 2020Qualifications
Industry Experience
Retail, Software & Internet, Professional Services, Media & Entertainment, Consumer Goods
Experience Level
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