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I’m Angjelinë Hada, a psychology graduate with hands-on experience in customer care, training, and quality assurance. I excel in people-focused roles, using my psychology background to understand needs, resolve issues, and foster a positive team environment. I’m drawn to opportunities that combine people development with data-driven improvements, and I enjoy turning insights into practical outcomes for customers and teams. Currently I’m exploring roles that blend coaching, process improvement, and communication. I thrive when collaborating with colleagues to design effective training, elevate service quality, and support individual growth while achieving organizational goals.…I’m Angjelinë Hada, a psychology graduate with hands-on experience in customer care, training, and quality assurance. I excel in people-focused roles, using my psychology background to understand needs, resolve issues, and foster a positive team environment. I’m drawn to opportunities that combine people development with data-driven improvements, and I enjoy turning insights into practical outcomes for customers and teams. Currently I’m exploring roles that blend coaching, process improvement, and communication. I thrive when collaborating with colleagues to design effective training, elevate service quality, and support individual growth while achieving organizational goals.

Angjelinë Hada

Presenter, Project Manager, Data Analyst, +3

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I’m Angjelinë Hada, a psychology graduate with hands-on experience in customer care, training, and quality assurance. I excel in people-focused roles, using my psychology background to understand needs, resolve issues, and foster a positive team environment. I’m drawn to opportunities that combine people development with data-driven improvements, and I enjoy turning insights into practical outcomes for customers and teams. Currently I’m exploring roles that blend coaching, process improvement, and communication. I thrive when collaborating with colleagues to design effective training, elevate service quality, and support individual growth while achieving organizational goals.…I’m Angjelinë Hada, a psychology graduate with hands-on experience in customer care, training, and quality assurance. I excel in people-focused roles, using my psychology background to understand needs, resolve issues, and foster a positive team environment. I’m drawn to opportunities that combine people development with data-driven improvements, and I enjoy turning insights into practical outcomes for customers and teams. Currently I’m exploring roles that blend coaching, process improvement, and communication. I thrive when collaborating with colleagues to design effective training, elevate service quality, and support individual growth while achieving organizational goals.

Available to hire

I’m Angjelinë Hada, a psychology graduate with hands-on experience in customer care, training, and quality assurance. I excel in people-focused roles, using my psychology background to understand needs, resolve issues, and foster a positive team environment. I’m drawn to opportunities that combine people development with data-driven improvements, and I enjoy turning insights into practical outcomes for customers and teams.

Currently I’m exploring roles that blend coaching, process improvement, and communication. I thrive when collaborating with colleagues to design effective training, elevate service quality, and support individual growth while achieving organizational goals.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Italian

Beginner

French

Intermediate

Work Experience

Waitress at Souvlaki Bros

May 1, 2019 - October 15, 2025

Served meals to 80-100 customers per shift; memorized over 20 menu items to provide customized recommendations; resolved conflicts to ensure guest satisfaction; greeted new and returning customers warmly.

Call center agent at Tregi Marketing Group

April 1, 2021 - October 15, 2025

Handled cold calls, targeted potential clients, followed up with leads daily, managed leads in CRM, prepared personalized product suggestions, and finalized sales.

Consumer Care Agent at Teleperformance

June 1, 2022 - October 15, 2025

Handled 20-30 calls, emails and chats daily; provided prompt customer support with a professional, friendly and patient attitude; memorized company products, procedures and services; contributed to customer insight reports; trained new hires on policy and compliance through shadow sessions; achieved positive CSAT across channels; diagnosed and resolved issues with step-by-step solutions; escalated to management when necessary.

Supervisor/Trainer/QA at Teleperformance

June 1, 2022 - Present

Delivered one-on-one coaching and behavioral feedback; analyzed KPI data to identify outliers and plan individualized improvements; supported agents’ well-being and team cohesion; evaluated interactions for empathy and quality; designed monthly knowledge assessments and tailored training; led onboarding, training sessions and team discussions; aligned support strategies with organizational goals and staff well-being; presented findings on team development and performance trends.

Psychologist at Dream Education

March 1, 2025 - Present

Conducted individual psychological assessments and behavioral evaluations for children; collaborated with teachers and parents to create personalized support plans; organized group sessions on emotional intelligence, peer relationships, and conflict resolution; advised staff on classroom management and emotional well-being; conducted workshops for parents; engaged children in occupational/play therapy activities to support development and independence.