Hi, I am a 27-year-old woman from Frøya, Norway, who is eager to learn, efficient, reliable, and always in a good mood. I enjoy helping others and creating positive experiences. I have many years of experience in customer service, having started in retail at the age of 14. Through more than ten years in the service industry, I have developed a strong understanding of customer needs and how to deliver great service even in fast-paced situations. I have learned the importance of efficiency, teamwork, and to stay calm under pressure. In addition to my background in retail, I have experience from administrative and accounting work at Coop Norge Regnskap and SalMar ASA, where I handled documentation, invoicing, and customer communication. These roles strengthened my attention to detail, organizational skills and ability to use various digital tools in my daily work. I am currently in my fifth year of Primary School Teacher Education online. Studying remote has made me highly comfortable using digital tools and working independently and structured. As both a teaching student and former teacher, I have gained valuable skills in problem-solving, responsibility, and communication. During my studies and work experience, I have realized that customer service is what truly motivates me. I enjoy helping people, finding solutions, and contributing to positive experiences. I am fluent in English, a quick learner, and confident handling customer inquiries via phone, email, or chat in a professional and friendly manner. I can provide excellent references from previous employers and would be happy to attend an interview, either in person or online. Please feel free to contact me at _Email not available. Sign in: https://www.twine.net/signup_ or_Phone details not available. Sign in: https://www.twine.net/signup_ if you have any questions. Thank you for your time and consideration, I look forward to hearing from you. Kind regards, Ina Dragsnes

Ina Dragsnes

Hi, I am a 27-year-old woman from Frøya, Norway, who is eager to learn, efficient, reliable, and always in a good mood. I enjoy helping others and creating positive experiences. I have many years of experience in customer service, having started in retail at the age of 14. Through more than ten years in the service industry, I have developed a strong understanding of customer needs and how to deliver great service even in fast-paced situations. I have learned the importance of efficiency, teamwork, and to stay calm under pressure. In addition to my background in retail, I have experience from administrative and accounting work at Coop Norge Regnskap and SalMar ASA, where I handled documentation, invoicing, and customer communication. These roles strengthened my attention to detail, organizational skills and ability to use various digital tools in my daily work. I am currently in my fifth year of Primary School Teacher Education online. Studying remote has made me highly comfortable using digital tools and working independently and structured. As both a teaching student and former teacher, I have gained valuable skills in problem-solving, responsibility, and communication. During my studies and work experience, I have realized that customer service is what truly motivates me. I enjoy helping people, finding solutions, and contributing to positive experiences. I am fluent in English, a quick learner, and confident handling customer inquiries via phone, email, or chat in a professional and friendly manner. I can provide excellent references from previous employers and would be happy to attend an interview, either in person or online. Please feel free to contact me at _Email not available. Sign in: https://www.twine.net/signup_ or_Phone details not available. Sign in: https://www.twine.net/signup_ if you have any questions. Thank you for your time and consideration, I look forward to hearing from you. Kind regards, Ina Dragsnes

Available to hire

Hi,
I am a 27-year-old woman from Frøya, Norway, who is eager to learn, efficient, reliable, and always in a good mood. I enjoy helping others and creating positive experiences.
I have many years of experience in customer service, having started in retail at the age of 14. Through more than ten years in the service industry, I have developed a strong understanding of customer needs and how to deliver great service even in fast-paced situations. I have learned the importance of efficiency, teamwork, and to stay calm under pressure.
In addition to my background in retail, I have experience from administrative and accounting work at Coop Norge Regnskap and SalMar ASA, where I handled documentation, invoicing, and customer communication. These roles strengthened my attention to detail, organizational skills and ability to use various digital tools in my daily work.
I am currently in my fifth year of Primary School Teacher Education online. Studying remote has made me highly comfortable using digital tools and working independently and structured. As both a teaching student and former teacher, I have gained valuable skills in problem-solving, responsibility, and communication.
During my studies and work experience, I have realized that customer service is what truly motivates me. I enjoy helping people, finding solutions, and contributing to positive experiences. I am fluent in English, a quick learner, and confident handling customer inquiries via phone, email, or chat in a professional and friendly manner.
I can provide excellent references from previous employers and would be happy to attend an interview, either in person or online. Please feel free to contact me at Email not available. Sign in: https://www.twine.net/signup or_Phone details not available. Sign in: https://www.twine.net/signup_ if you have any questions.

Thank you for your time and consideration, I look forward to hearing from you.

Kind regards,
Ina Dragsnes

See more

Language

Norwegian
Fluent
English
Fluent
Dutch
Beginner

Work Experience

Substitute teacher at Marienlyst School
August 1, 2025 - November 1, 2025
Teaching, supporting children with special needs, supervising, lesson planning
Store employee at Gina Tricot Trondheim Torg
November 1, 2024 - November 1, 2025
Sales and customer service, restocking, keeping the store clean, receiving goods, delivering goods to customers, cash register settlement, pricing products, opening and closing the store
Substitute worker at Dalpro Laundry (adapted workplace)
May 1, 2022 - November 1, 2025
Washing, drying, and folding clothes for the healthcare sector; guiding and assisting other workers; helping customers; pickup and delivery of clothes; administrative work
Store employee at Brando City Syd
June 30, 2025 - June 30, 2025
Sales and customer service, restocking, keeping the store clean, receiving goods, delivering goods to customers, cash register settlement, pricing products, opening and closing the store
Substitute teacher at Saksvik School
June 1, 2024 - June 1, 2024
Teaching, supporting children with special needs, supervising, lesson planning
Store employee at Floyd Sirkus shopping
June 1, 2023 - June 1, 2023
Sales and customer service, restocking, keeping the store clean, receiving goods, delivering goods to customers, cash register settlement, pricing products, opening and closing the store
Part-time employee at B.young
March 1, 2022 - March 1, 2022
Sales and customer service, restocking, keeping the store clean, receiving goods, delivering goods to customers, cash register settlement, pricing products, opening and closing the store
Teacher at Nordskag School
July 1, 2022 - July 1, 2022
Teaching, supporting children with special needs, supervising, lesson planning
Accounting Assistant at Coop Norge Accounting
March 1, 2021 - March 1, 2021
Scanning, verification, incoming invoices, mail, invoicing, iDoc, reminders
Store Employee at Shoeday AS
November 1, 2020 - November 1, 2020
Sales and customer service, restocking, keeping the store clean, receiving goods, delivering goods to customers, cash register settlement, pricing products, opening and closing the store
Accounting Assistant at SalMar ASA
August 1, 2020 - August 1, 2020
Scanning, bookkeeping of vouchers and invoices, remittances, bank reconciliations, VAT reporting, supplier reconciliations, internal invoicing, administrative tasks
Store employee at Coop Extra Sistranda
April 1, 2019 - April 1, 2019
Customer service and cashier duties, restocking, pricing products, receiving and shelving goods, cash register settlement, opening and closing the store
Store employee at Emilies Hus (Interior and Furniture)
February 1, 2017 - February 1, 2017
Sales and customer service, restocking, assembling furniture, maintaining store cleanliness and shelves, receiving goods, delivering goods to customers, cash register settlement, opening and closing the store
Project Assistant at BIS O-Charity
May 1, 2019 - May 1, 2019
Organized and executed fundraising projects for the annual chosen charity
Substitute teacher at Marienlyst School
August 25, 2025 - November 1, 2025
Teaching, supporting children with special needs, supervising, lesson planning
Part-time employee at Gina Tricot Trondheim Torg
November 1, 2024 - November 1, 2025
Sales and customer service, restocking, keeping the store clean, receiving goods, delivering goods to customers, cash register settlement, pricing products, opening and closing the store
Part-time employee at Brando City Syd
June 1, 2025 - June 1, 2025
Sales and customer service, restocking, keeping the store clean, receiving goods, delivering goods to customers, cash register settlement, pricing products, opening and closing the store
Part-time employee at Floyd Sirkus shopping
June 1, 2023 - June 1, 2023
Sales and customer service, restocking, keeping the store clean, receiving goods, delivering goods to customers, cash register settlement, pricing products, opening and closing the store

Education

Primary School Teacher Education (Grades 1–7) at Nord University
August 1, 2021 - November 1, 2025
Bachelor in economics and business administration at BI Norwegian Business School
August 1, 2017 - June 1, 2020
General Studies at Guri Kunna Upper Secondary School, Frøya
August 1, 2014 - June 1, 2017
Primary School Teacher Education (Grades 1–7) at Nord University
August 1, 2021 - November 1, 2025
Bachelor in economics and business administration at BI Norwegian Business School
August 1, 2017 - June 1, 2020
General Studies at Guri Kunna Upper Secondary School
August 1, 2014 - June 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Education, Manufacturing, Healthcare, Professional Services, Other