I am a UX Designer with a strong background in Business Analysis and Requirements Engineering. Throughout my professional career, I have successfully delivered a wide range of projects for both small and large organizations, supporting digital products across their entire lifecycle. My responsibilities have spanned from initial stakeholder briefings and requirements elicitation to UX design, user validation, testing, and go-live support. This end-to-end involvement has enabled me to develop a holistic understanding of product development while effectively bridging business objectives, user needs, and technical constraints. I believe my combination of UX expertise, analytical thinking, and hands-on experience across the full product development lifecycle would enable me to contribute meaningful value from day one. I would also welcome the opportunity to share my UX portfolio, which is referenced within my CV, to provide further insight into my work and approach.

Ines E. Miller

I am a UX Designer with a strong background in Business Analysis and Requirements Engineering. Throughout my professional career, I have successfully delivered a wide range of projects for both small and large organizations, supporting digital products across their entire lifecycle. My responsibilities have spanned from initial stakeholder briefings and requirements elicitation to UX design, user validation, testing, and go-live support. This end-to-end involvement has enabled me to develop a holistic understanding of product development while effectively bridging business objectives, user needs, and technical constraints. I believe my combination of UX expertise, analytical thinking, and hands-on experience across the full product development lifecycle would enable me to contribute meaningful value from day one. I would also welcome the opportunity to share my UX portfolio, which is referenced within my CV, to provide further insight into my work and approach.

Available to hire

I am a UX Designer with a strong background in Business Analysis and Requirements Engineering. Throughout my professional career, I have successfully delivered a wide range of projects for both small and large organizations, supporting digital products across their entire lifecycle.

My responsibilities have spanned from initial stakeholder briefings and requirements elicitation to UX design, user validation, testing, and go-live support. This end-to-end involvement has enabled me to develop a holistic understanding of product development while effectively bridging business objectives, user needs, and technical constraints.

I believe my combination of UX expertise, analytical thinking, and hands-on experience across the full product development lifecycle would enable me to contribute meaningful value from day one. I would also welcome the opportunity to share my UX portfolio, which is referenced within my CV, to provide further insight into my work and approach.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate

Language

German
Fluent
English
Advanced
Russian
Advanced

Work Experience

UX Consultant at Freelancer
May 1, 2024 - January 1, 2025
Conducted business and requirements analyses for a Make-or-Buy decision for a community app; developed an app prototype based on user research; created an analysis report with recommendations and development/cost estimates; advised on social media strategy focusing on media optimization and media literacy through workshops.
IT-Consultant at adesso Schweiz AG
February 1, 2023 - August 1, 2023
Business analysis and structured requirements capture for projects in the public sector, banking and pharma; translated business and technical requirements into clear specifications (Requirements Engineering); drafted and modeled scalable solution concepts; contributed to proposals and project concepts, including UX design for assignments with the Swiss Federal Department for Foreign Affairs.
UX/UI Designer at Prodyna AG (Schweiz)
January 1, 2022 - December 1, 2022
Data-driven analysis, modeling and optimization of applications and processes; analysis of metrics to evaluate user behavior and system performance; capturing and defining business requirements; implementation of high-fidelity mockups in Figma; project coordination as liaison between business and IT.
UX Designer at Lufthansa Cargo AG
September 1, 2022 - November 1, 2022
Evaluation of metric tools for analyzing the B2B platform; vendor evaluation including ROI analysis of tools to collect usability metrics; development of a prioritization matrix based on release plans, efficiency and cost-benefit considerations.
UX Designer at Tessiner Kantonalbank
April 1, 2023 - June 1, 2023
Qualitative analysis and further development of the Investment Tool MIO; responsibility for user journeys and system logic; prioritization and UML/BPMN modeling of improvements; creation of high- and low-fidelity UX in Sketch; information architecture development for scalable solution.
UX Designer at Kanton Basel-Stadt
July 1, 2023 - August 1, 2023
Evaluation and redesign of the landing page focusing on usability and conversion; development of a user-centered UX strategy for digital tax administration processes; design of user flows, wireframes and information architecture; high-fidelity mockups in Figma; collaboration with business and IT.
UX Designer at LMVZ Digital
February 1, 2023 - September 1, 2023
Optimizing digital teaching material processes; platform/process-level business analysis (as-is and to-be); process modeling and UML-based modeling; rapid prototyping in Figma; conceptual platform development for strategic decisions and new iconography.
IT-Consultant | Business Analysis & UX Design at adesso Schweiz AG
February 1, 2023 - September 30, 2023
Led business analysis and structured requirements gathering for projects in the public sector, banking, and the pharmaceutical industry. Translated business and technical requirements into clear specifications (Requirements Engineering). Designed, modeled, and implemented scalable solution concepts. Contributed to proposals and project concepts, including UX design for winning tender (New ZIVI Application).
UX/UI Designer at PRODYNA AG
January 1, 2022 - February 28, 2023
Data-driven analysis, modeling, and optimization of applications and processes. Analyzed key metrics to evaluate user behavior and system performance. Identification of business requirements; creation of high-fidelity mockups in Figma. Project coordination and liaison between business units and IT.
Junior DPT Artist at Echt Gut Marketing & Branding GmbH
August 1, 2018 - January 31, 2021
Development of interactive UI prototypes in Adobe XD to optimize the user experience within content funnels. Conceptualization and implementation of cross-channel visual and motion design projects to strengthen brand and campaign communication in the B2B and B2C sectors.
Business Analyst / UX Designer at LMVZ Digital
February 1, 2023 - September 30, 2023
Optimization of digital teaching materials processes; platform and process-level analysis; multi-user role analysis (user journeys, UML). Rapid prototyping in Figma; information architecture design; iconography development.
UX Designer / Analyst at Lufthansa Cargo AG
September 1, 2022 - November 30, 2022
Qualitative and quantitative evaluation of metrics tools for analyzing the B2B platform; vendor ROI analysis; prioritization of improvements; backlog management and KPI-based UX research.
End-to-end UX Designer / Product Owner at Austrian Pharmaceutical Pension Fund | Public Agency
February 1, 2022 - October 31, 2022
End-to-end UX design of the e-recruiting portal for pharmacy operators. Captured, specified, and managed business requirements; information architecture, workflows (UML activity diagrams, service blueprints, API analyses). Product ownership with UX-compliant, process-reliable implementation; high- and low-fidelity wireframes; remote usability testing; design system and iconography maintenance; documentation with IT.
UX Designer / Business Analyst at Tiocino Cantonal Bank
April 1, 2023 - June 30, 2023
Qualitative analysis and development of the MIO Investment Tool; workshops; results presentation to business units. User journey mapping and system logic optimization (heuristic ISO 9241-110). UML-based prioritization of improvements; Sketch-based UX design for ESG integration.
IT Consultant | Business Analysis & UX Design at adesso Schweiz AG
February 1, 2023 - September 1, 2023
Led business analysis and structured requirements gathering for projects in public sector, banking and pharma. Translated business and technical requirements into clear specifications (Requirements Engineering). Designed, modeled and contributed to scalable solution concepts; involved in proposals and project concepts, including UX design for tender opportunities.
UX/UI Designer at PRODyna AG (Switzerland)
January 1, 2022 - February 1, 2023
Data-driven analysis, modeling and optimization of applications and processes. Analyzed key metrics to evaluate user behavior and system performance. Identified and defined business requirements. Created high-fidelity mockups in Figma. Project coordination and liaison between business units and IT.
Junior DTP Artist at ech t gut marketing GmbH
August 1, 2018 - January 31, 2021
Development of interactive UI prototypes in Adobe XD to optimize the user experience within content funnels. Conceptualization and implementation of cross-channel visual and motion design projects to strengthen brand and campaign communication in B2B and B2C sectors.
UX Designer / Consultant at Canton Basel-Stadt | IT BSF Finance Department
July 1, 2023 - August 31, 2023
Evaluation and redesign of the landing page with a focus on usability and conversion. Developed a user-centered UX strategy for digital tax administration processes. Designed user flows, wireframes and information architecture; produced high-fidelity mockups in Figma.
Product/UX Designer at F. Hoffmann-La Roche Ltd
May 1, 2023 - August 31, 2023
Conceptualization and development coordination of the SusCon Elevator Tool, a digital assessment tool for analyzing and managing architectural/construction projects for sustainability. Identified and specified business requirements, analyzed existing data structures, and modeled processes using UML/BPMN. Coordinated implementation with Jira backlog management and facilitated workshops with stakeholders; evaluated results using affinity mapping.
UX Designer at Ticino Cantonal Bank
April 1, 2023 - June 30, 2023
Qualitative analysis and further development of the MIO Investment Tool. Led workshops, presented results to the business unit, and performed user journey prioritization and UML modeling of improvement measures. Created UX designs in Sketch to support accessible ESG integration.
UX Designer / Analyst at Ticino Cantonal Bank
April 1, 2023 - June 30, 2023
Qualitative analysis and development of investment tool; user journey analysis, information architecture and process modeling; collaboration with product owners and IT.

Education

B.Sc. User Experience Design at IU International University of Applied Sciences
October 1, 2021 - February 1, 2026
Mediengestalter – Digital & Print, Fachrichtung Design & Technologie at Mediengestalter – Digital & Print (Ausbildung)
August 1, 2018 - January 1, 2021
Matura at Sickingen-Gymnasium Landstuhl
August 1, 2010 - June 1, 2013
B.Sc. User Experience Design at IU International University of Applied Sciences
October 1, 2021 - February 1, 2026
Media Designer – Digital & Print, Specialization: Design & Technology at Chamber of Industry and Commerce of Saarland
August 1, 2018 - January 1, 2021
A-Levels at Sickingen High School
August 1, 2010 - June 1, 2013
B.Sc. in User Experience Design at IU International University of Applied Sciences
October 1, 2021 - February 1, 2026
Media Designer – Digital & Print, Specialization: Design & Technology at Chamber of Industry and Commerce of Saarland
August 1, 2018 - January 31, 2021
Abitur (General Higher Education Entrance Qualification) at Sickingen High School
August 1, 2010 - June 30, 2013

Qualifications

Generative AI for UI UX Design - Specialization
January 11, 2030 - June 14, 2026
IBM CPRE – Foundation Level
January 11, 2030 - June 14, 2026
IREB PSPO I (Scrum Product Owner)
January 11, 2030 - June 14, 2026
PSM I (Scrum Master)
January 11, 2030 - June 14, 2026
Scrum.org Trainings
January 11, 2030 - June 14, 2026
Solution Selling
January 11, 2030 - June 14, 2026
Power Coaching
January 11, 2030 - June 14, 2026
Generative AI for UI UX Design Specialization
January 11, 2030 - June 14, 2026
CPRE – Foundation Level
January 11, 2030 - June 14, 2026
PSPO I (Product Owner)
January 11, 2030 - June 14, 2026
PSM I (Scrum Master)
January 11, 2030 - June 14, 2026
Solu­tion Selling
January 11, 2030 - June 14, 2026
Coaching Professional Development in Software & Web Development
January 11, 2030 - June 14, 2026
GFN GmbH Designing Complex Apps for Specialized Domains
January 11, 2030 - June 14, 2026
Nielsen Norman Group Training
January 11, 2030 - June 14, 2026
Generative AI for UI/UX Design Specialization
January 11, 2030 - June 14, 2026
IBM CPRE – Foundation Level
January 11, 2030 - June 14, 2026
PSPO I (Scrum Product Owner)
January 11, 2030 - June 14, 2026
PSM I (Scrum Master)
January 11, 2030 - June 14, 2026

Industry Experience

Software & Internet, Government, Professional Services, Transportation & Logistics, Media & Entertainment, Education, Financial Services, Life Sciences, Healthcare

Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate