Available to hire
Hi, I’m Inès Mesbahi, a dynamic, multilingual Customer Service and Sales professional based in Barcelona. I have over five years of international experience across travel, hospitality, and tech, and I excel at managing complex client accounts, resolving issues quickly, and delivering bespoke experiences that build trust and loyalty.
I’m proficient in B2B relationships, travel logistics, and CRM systems, and I thrive in cross-functional teams that turn client feedback into growth. I’m passionate about exceeding expectations and delivering world-class service that makes every client feel valued and supported.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
French
Fluent
Spanish; Castilian
Intermediate
Work Experience
Customer Service Representative at Dogfy Diet
October 1, 2024 - October 1, 2024Responded to customer inquiries through chat, phone, and email with accuracy and empathy. Identified service pain points and suggested improvements that enhanced overall customer experience. Maintained high satisfaction scores and demonstrated strong multitasking abilities in a fast-paced environment.
Sales Development Representative at Dogfy Diet
October 1, 2024 - October 30, 2025Manage the full sales cycle from lead qualification to closing, maintaining strong customer relationships. Support clients with tailored subscription plans to improve retention and satisfaction. Collaborate with marketing and product teams to ensure customer feedback is integrated into business growth strategies.
Global Travel Sales Specialist at Tablet Hotels x Michelin Guide
August 31, 2024 - August 31, 2024Managed premium travel reservations for Michelin Guide clients, crafting tailor-made itineraries and coordinating hotels, flights, and curated experiences. Built long-term relationships through proactive follow-up and white-glove service; collaborated with partners to secure optimal deals and ensure smooth execution of travel plans.
Global Travel Sales Specialist at Tablet Hotels x Michelin Guide
August 1, 2024 - August 1, 2024Managed premium travel reservations for Michelin Guide clients, creating tailor-made itineraries across global destinations. Consulted with clients to understand their travel preferences and budgets, arranging hotels, flights, and curated experiences. Delivered white-glove service and built long-term client relationships through attentive follow-up and proactive communication. Collaborated with partners to secure the best deals and ensure smooth execution of travel plans.
B2B Customer Service Representative at Webhelp (Expedia for Business Project)
December 31, 2023 - December 31, 2023Supported hotel and travel managers via the Expedia Partner Platform with account setup, system troubleshooting, and booking management. Liaised between hotel partners and internal tech teams to resolve issues and optimize listings for visibility and revenue.
B2B Customer Service Representative at Webhelp (Expedia for Business Project)
December 1, 2023 - December 1, 2023Supported hotel and travel managers using the Expedia Partner Platform with account setup, system troubleshooting, and booking management. Acted as a liaison between hotel partners and internal technical teams to resolve issues efficiently. Ensured partners optimized their listings and tools to maximize visibility and revenue. Recognized for strong product knowledge, professionalism, and customer-first communication style.
Event Sales Specialist at Pullman Hotels & Resorts
December 31, 2019 - December 31, 2019Organized corporate and private events, managed contracts, logistics, and client expectations. Cultivated B2B relationships with local and international clients, achieving repeat business through personalized service.
Event Sales Specialist at Pullman Hotels & Resorts – Marrakesh
December 1, 2019 - December 1, 2019Organized corporate and private events, managing contracts, logistics, and client expectations. Cultivated B2B relationships with local and international clients, achieving repeat business through personalized service. Strengthened negotiation and organizational skills in a high-pressure hospitality environment.
Event Sales Specialist at Pullman Hotels & Resorts
December 1, 2019 - December 1, 2019Organized corporate and private events, managing contracts, logistics, and client expectations. Cultivated B2B relationships with local and international clients, achieving repeat business through personalized service. Strengthened negotiation and organizational skills in a high-pressure hospitality environment.
F&B; Manager Assistant (Internship) at Sofitel Hotels & Resorts
September 30, 2017 - September 30, 2017Assisted in supervising daily restaurant operations, staff coordination, guest relations, and ensuring service quality aligned with Sofitel’s luxury standards.
F&B; Manager Assistant (Internship) at Sofitel Hotels & Resorts – Morocco
September 1, 2017 - September 1, 2017Assisted in supervising daily restaurant operations and staff coordination. Supported guest relations and ensured service quality consistent with Sofitel’s luxury standards.
F&B Manager Assistant (Internship) at Sofitel Hotels & Resorts
September 1, 2017 - September 1, 2017Assisted in supervising daily restaurant operations and staff coordination. Supported guest relations and ensured service quality consistent with Sofitel’s luxury standards.
Recruitment Intern at Mandarin Oriental Hotel Group
May 31, 2017 - May 31, 2017Supported HR recruitment activities, managing candidate communication and interview logistics. Developed strong attention to detail and time management skills in a five-star hospitality setting.
Recruitment Intern at Mandarin Oriental Hotel Group – Marrakesh
May 1, 2017 - May 1, 2017Supported HR recruitment activities, managing candidate communication and interview logistics. Developed strong attention to detail and time management skills in a five-star hospitality setting.
Recruitment Intern at Mandarin Oriental Hotel Group
May 1, 2017 - May 1, 2017Supported HR recruitment activities, managing candidate communication and interview logistics. Developed strong attention to detail and time management skills in a five-star hospitality setting.
Guest Relations & Reception Intern at Ohla Boutique Hotels
November 30, 2016 - November 30, 2016Provided front-desk service and personalized guest assistance in a luxury boutique hotel. Handled check-ins, check-outs, and inquiries with professionalism and efficiency.
Guest Relations & Reception Intern at Ohla Boutique Hotels – Barcelona
November 1, 2016 - November 1, 2016Provided front-desk service and personalized guest assistance in a luxury boutique hotel. Handled check-ins, check-outs, and inquiries with professionalism and efficiency.
Guest Relations & Reception Intern at Ohla Boutique Hotels
November 1, 2016 - November 1, 2016Provided front-desk service and personalized guest assistance in a luxury boutique hotel. Handled check-ins, check-outs, and inquiries with professionalism and efficiency.
Education
Master's Degree in Fashion and Luxury Business Management at GBSB Global Business School
January 1, 2020 - January 1, 2021Bachelor's Degree in Hotel Management (Management Hôtelier) at Université Internationale de Casablanca
January 1, 2015 - January 1, 2019Master’s Degree in Fashion and Luxury Business Management at GBSB Global Business School – Barcelona, Spain
January 1, 2020 - January 1, 2021Bachelor’s Degree in Hotel Management (Management Hôtelier) at Université Internationale de Casablanca – Casablanca, Morocco
January 1, 2015 - January 1, 2019Master’s Degree at GBSB Global Business School
January 1, 2020 - December 31, 2021Bachelor’s Degree at Université Internationale de Casablanca
January 1, 2015 - December 31, 2019Qualifications
Industry Experience
Travel & Hospitality, Professional Services, Other, Software & Internet, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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