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Detail-oriented Operations and Administrative Support professional with 2+ years of experience helping organizations stay organized, efficient, and productive. I specialize in virtual assistance, data entry, project coordination, customer support, and operational administration. Experienced with Google Workspace, Microsoft Office, CRM systems, and stakeholder communication, I help businesses manage workflows, organize records, coordinate schedules, and maintain accurate documentation. I pride myself on being reliable, proactive, responsive, and committed to delivering high-quality work on time.…Detail-oriented Operations and Administrative Support professional with 2+ years of experience helping organizations stay organized, efficient, and productive. I specialize in virtual assistance, data entry, project coordination, customer support, and operational administration. Experienced with Google Workspace, Microsoft Office, CRM systems, and stakeholder communication, I help businesses manage workflows, organize records, coordinate schedules, and maintain accurate documentation. I pride myself on being reliable, proactive, responsive, and committed to delivering high-quality work on time.

Ingabire Nadia

Project Manager, Online Trainer, Marketing Analyst, +2

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Detail-oriented Operations and Administrative Support professional with 2+ years of experience helping organizations stay organized, efficient, and productive. I specialize in virtual assistance, data entry, project coordination, customer support, and operational administration. Experienced with Google Workspace, Microsoft Office, CRM systems, and stakeholder communication, I help businesses manage workflows, organize records, coordinate schedules, and maintain accurate documentation. I pride myself on being reliable, proactive, responsive, and committed to delivering high-quality work on time.…Detail-oriented Operations and Administrative Support professional with 2+ years of experience helping organizations stay organized, efficient, and productive. I specialize in virtual assistance, data entry, project coordination, customer support, and operational administration. Experienced with Google Workspace, Microsoft Office, CRM systems, and stakeholder communication, I help businesses manage workflows, organize records, coordinate schedules, and maintain accurate documentation. I pride myself on being reliable, proactive, responsive, and committed to delivering high-quality work on time.

Available to hire

Detail-oriented Operations and Administrative Support professional with 2+ years of experience helping organizations stay organized, efficient, and productive. I specialize in virtual assistance, data entry, project coordination, customer support, and operational administration. Experienced with Google Workspace, Microsoft Office, CRM systems, and stakeholder communication, I help businesses manage workflows, organize records, coordinate schedules, and maintain accurate documentation. I pride myself on being reliable, proactive, responsive, and committed to delivering high-quality work on time.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Beginner

Beginner

Language

English

Fluent

Kinyarwanda

Fluent

French

Beginner

Work Experience

Customer Operations Intern at Zipline (Human Vaccination Project)

April 1, 2026 - June 30, 2026

Communicated directly with healthcare professionals to assess operational needs and support timely product delivery. Tracked operational feedback backlogs and escalated system anomalies to maintain strict distribution compliance. Maintained precise digital records of product distribution to ensure zero errors in inventory tracking, supporting accurate monitoring of inventory movement and distribution performance.

Customer Operations Intern (Human Vaccination Project) at Zipline

April 1, 2026 - June 30, 2026

Communicated with healthcare professionals to analyze operational needs and ensure timely product delivery. Tracked operational feedback backlogs and escalated system anomalies to maintain strict distribution compliance. Maintained precise digital records of product distribution to ensure zero errors in the inventory tracking system.

Administrative Assistant at iDebate Rwanda

January 1, 2024 - May 31, 2025

Managed and maintained internal department records to ensure high data accuracy and support routine reporting. Coordinated logistics and operational support for training programs and workshops. Handled high-volume inbound inquiries, accurately logging participant and stakeholder information; used Google Suite and digital tools to track project workflows and streamline team data sharing.

Training Sales Assistant at Nziz a Training Academy

February 1, 2023 - May 31, 2023

Collected, tracked, and documented customer feedback to support quality control and service improvement initiatives. Maintained and updated accurate customer relationship records and logs in a structured CRM environment. Coordinated client outreach and communication schedules, ensuring accurate data entry.

Training Sales Assistant at Nziza Training Academy

February 1, 2023 - May 31, 2023

Collected, tracked, and documented customer feedback to support quality control and service improvement initiatives. Maintained and updated accurate customer relationship records and logs within a structured CRM environment. Coordinated client outreach and communication schedules to ensure accurate data entry.

Customer Care Officer at Brionch e

June 1, 2022 - August 31, 2022

Gathered qualitative data by resolving and documenting customer inquiries and complaints in a timely manner. Maintained accurate feedback backlogs and customer records to track service delivery trends and enhance customer satisfaction.

Customer Care Officer at Brionche

June 1, 2022 - August 31, 2022