Available to hire
I am Ingrid Smith, a results-driven Business Administrator and Knowledge Management Specialist with over 25 years of experience in operations, project support, event coordination, and stakeholder engagement. I excel at building knowledge repositories, coordinating training and speaker events, and creating opportunities for collaboration through effective networking and knowledge sharing.
Beyond corporate roles, I have co-owned two businesses in poultry distribution and laser design/engraving, handling logistics, sales, marketing, and client relationships. I also enjoy delivering educational talks for children and am preparing to relocate to New Zealand to pursue a three-year Early Childhood Education degree at the University of Auckland as part of my immigration process; I am eager to contribute my diverse experience to a people-focused organisation.
Experience Level
Language
English
Fluent
Work Experience
Director at Laser Innovations
December 1, 2019 - PresentLead and manage laser cutting and engraving projects across materials, oversee all business operations, client relationship management, project planning and custom design execution; coordinate marketing, sales, and production processes to drive business growth and operational efficiency.
Director at Chilled Chicken T/A Sangiro Chickens Magalies
August 1, 2023 - PresentLead all operational aspects of the poultry distribution business, including stock management, order fulfillment, logistics, invoicing, and payments; drive sales and marketing strategies, expanding relationships with retail and restaurant clients; ensure smooth business operations and high product quality.
Co-owner / Director at Delio Trading T/A Sangiro Chickens Magalies
July 1, 2025 - October 26, 2025Oversaw end-to-end operations of the poultry business, including sales, deliveries, and client relationship management; developed and maintained strong customer and vendor partnerships; implemented strategies to optimise processes and maintain high product quality; managed supply chain, inventory, finance and staff.
Storage Engineer at Absa Bank
November 1, 2019 - October 26, 2025Assisted with migration from legacy storage infrastructure to AWS cloud, coordinated knowledge-sharing events, and supported users.
Strategy Enablement Team – Knowledge Manager and Events Coordinator at Absa Bank
February 1, 2018 - October 26, 2025Managed AWS and SharePoint knowledge articles, coordinated knowledge-sharing events, and supported speaker liaison.
Software Engineering Events, Comms and Tools Training Support at Absa Bank
May 1, 2017 - October 26, 2025Captured knowledge articles, coordinated training sessions and events, and liaised with speakers.
DevOps Confluence Tool User Support Specialist at Absa Bank
September 1, 2015 - October 26, 2025Supported Confluence tool users, coordinated knowledge-sharing events, and assisted speakers.
Knowledge Management Specialist – Africa Technology at Absa Bank
July 1, 2013 - October 26, 2025Created and maintained knowledge articles, coordinated training, and organised knowledge-sharing events.
Knowledge Manager – Group Enterprise Architecture at Absa Bank
January 1, 2012 - October 26, 2025Captured knowledge articles on SharePoint, coordinated events, and liaised with speakers for knowledge-sharing sessions.
Project and SharePoint Administrator – Group Change at Absa Bank
November 1, 2009 - October 26, 2025Managed project documentation, EXCO packs, and SharePoint site administration.
Project Administrator – Barclays Implementation Programme at Absa Bank
September 1, 2007 - October 26, 2025Provided project administration, reporting, and SharePoint site management.
Project Planner – Credit Change Management and Compliance at Absa Bank
June 1, 2005 - October 26, 2025Consolidated project reports, prepared EXCO packs, and maintained SharePoint project sites.
Office Administrator – Credit Change Management and Compliance at Absa Bank
October 1, 2003 - October 26, 2025Managed library resources, IT helpdesk support, HR administration, internal communications, and newsletters.
Project Secretary – ABLE Programme at Absa Bank
September 1, 2000 - October 26, 2025Provided administrative support to the project team, including logistics, travel arrangements, and IT helpdesk assistance.
Legal Secretary at Johan vd Walt Attorneys
December 1, 1998 - October 26, 2025Provided legal secretarial support and administrative coordination.
Clerk (Finance) at Transnet
January 1, 1997 - October 26, 2025Clerical finance support and related administrative tasks.
Education
Certificate in Knowledge Management at University of South Africa
January 1, 2011 - January 1, 2011Certificate: Project Management at University of the Witwatersrand
January 1, 2007 - January 1, 2007Certificate in Banking, Credit Management at Damelin / Institute of Bankers
January 1, 2002 - January 1, 2002Diploma: Management Assistant at Roodepoort College
January 1, 1997 - January 1, 1997National Senior Certificate (Matric) at High School Bastion
January 1, 1995 - January 1, 1995Qualifications
Excel (Intermediate & Advanced)
January 11, 2030 - October 26, 2025Lotus Notes Application Development
January 11, 2030 - October 26, 2025Product Owner & Business Analyst Training
January 11, 2030 - October 26, 2025Information Storage & Management v3
January 11, 2030 - October 26, 2025Industry Experience
Professional Services, Retail, Wholesale & Distribution, Manufacturing, Education, Media & Entertainment
Experience Level
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