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I'm a personable professional with exemplary customer service skills and a proven track record of resolving issues calmly and effectively. I enjoy turning challenges into practical solutions and building long-lasting relationships with customers and colleagues alike. I'm looking to combine my interpersonal experience with technical knowledge, sales, and management to create solutions and drive success. My background spans retail leadership, education, and hands-on event work, and I'm excited to bring those strengths to a dynamic team.…I'm a personable professional with exemplary customer service skills and a proven track record of resolving issues calmly and effectively. I enjoy turning challenges into practical solutions and building long-lasting relationships with customers and colleagues alike. I'm looking to combine my interpersonal experience with technical knowledge, sales, and management to create solutions and drive success. My background spans retail leadership, education, and hands-on event work, and I'm excited to bring those strengths to a dynamic team.

Thomas Dwyer

Audio Engineer, Audio Mixer, Music Composer, +7

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I'm a personable professional with exemplary customer service skills and a proven track record of resolving issues calmly and effectively. I enjoy turning challenges into practical solutions and building long-lasting relationships with customers and colleagues alike. I'm looking to combine my interpersonal experience with technical knowledge, sales, and management to create solutions and drive success. My background spans retail leadership, education, and hands-on event work, and I'm excited to bring those strengths to a dynamic team.…I'm a personable professional with exemplary customer service skills and a proven track record of resolving issues calmly and effectively. I enjoy turning challenges into practical solutions and building long-lasting relationships with customers and colleagues alike. I'm looking to combine my interpersonal experience with technical knowledge, sales, and management to create solutions and drive success. My background spans retail leadership, education, and hands-on event work, and I'm excited to bring those strengths to a dynamic team.

Available to hire

I’m a personable professional with exemplary customer service skills and a proven track record of resolving issues calmly and effectively. I enjoy turning challenges into practical solutions and building long-lasting relationships with customers and colleagues alike. I’m looking to combine my interpersonal experience with technical knowledge, sales, and management to create solutions and drive success. My background spans retail leadership, education, and hands-on event work, and I’m excited to bring those strengths to a dynamic team.

Skills

Leadership

Experience Level

Leadership

Expert

Language

English

Fluent

Work Experience

Customer Service Manager at Guitar Center

October 1, 2019 - November 1, 2022

Trained and mentored associates on performance-oriented customer service techniques, introduced higher standards for service and team productivity, aided senior leadership during executive decision-making, and generated daily reports with corrective actions. Designed and implemented strategic business plans to achieve growth and sales goals while managing a sales team and building long-lasting customer relationships. Acting Store Manager during the 2021 Holiday Season, overseeing hiring/training, weekly scheduling, and operations; Q4 results exceeded 130% of plan in gross sales and margin and the store earned district-wide recognition.

Senior Instructor at Tom Smith's Chinese Kempo Academy

June 1, 2009 - September 1, 2019

Taught self-defense techniques, traditional martial arts, proper breathing techniques, stances, forms to students of all levels while instilling values of effort, etiquette, character, sincerity, and self-control. Evaluated student performance to determine promotions while continuing personal training. Achieved the rank of 4th Dan in Chil Sung Quan style Chinese Kempo Karate at a young age (2015).

Sales Associate at PC Richard & Son

September 1, 2018 - July 1, 2019

Organized racks and shelves to maintain store visual appeal, engaged customers, and promoted merchandise. Implemented up-selling strategies by recommending accessories and complementary purchases to boost revenue. Solved customer challenges by offering relevant products and services.

DJ at Rent-A-DJ

November 1, 2011 - June 1, 2018

Engaged guests at private events and community events and fundraisers by playing lively music and encouraging dancing. Ran visual effects as well as audio equipment, self setup and teardown safely and efficiently before and after each event. Used controllers and mixers to mix and sample music, and tested venue acoustics to optimize sound quality for both music and announcements via dynamic microphone.

Construction Worker at JMT Building And Remodeling

June 1, 2008 - January 1, 2018

Assisted with basic carpentry work and the installation of new structures, framing, sheetrock, windows, doors, trim, cabinetry, flooring, insulation, etc. Utilized hammers, saws, squares, levels and fastening devices, air compressors, and many other tools to complete projects.

Counselor at Eli Whitney Museum

May 1, 2009 - January 1, 2011

Worked with children of varying age, interest, skill and development levels on creative, mechanical and woodworking projects.